Seasonal Store Service Specialist

Does this position interest you? We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Seasonal Position; Summer 2026 The Seasonal Store Service Specialist provides a seamless customer experience through expertise, ownership, accountability, and responsiveness. What you will do Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions. Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations. Ensure efficient operations by confirming and completing work order information, including insurance verification, additional parts and missing information. Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills. Review orders from the contact center and manage dealer part orders and special accounts. Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders. Repair chips, cracks and other auto glass related issues on customer vehicles. Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers. Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in shop. Recalibrate automotive safety systems, including trouble‑shooting and completing diagnostic testing. Safely operate customer vehicles, company‑issued tools, and chemicals utilized throughout the workday. Store opening and closing procedures. Performs other duties as assigned. Complies with all policies and standards. What you’ll get Competitive weekly pay starting at $21.75/hour. Paid training and all the tools and resources you'll need to be successful. Education Qualifications High School Diploma GED or equivalent Required. Valid state‑issued driver’s license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. On‑the‑job training/completion of Safelite SafeTech™ certification. Required Experience Qualifications 1-3 years Telephone operations or business administration experience. Ability to provide world class customer service in a changing, fast‑paced operation. Must be 18 years of age or older. Skills and Abilities Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs. Ability to work in tight spaces, bend and twist body. Ability to use a variety of hand tools and power tools safely and effectively. Ability to operate a motor vehicle in accordance with all federal, state and local laws. Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations. Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”. Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs. Problem‑solving and ability to trouble‑shoot issues, independently and collaboratively. Ability to read, write and interpret the English language and technical directions. Ability to communicate orally (via phone) and written (via computer or other electronic means). Ability to maintain a professional appearance, adhering to Company uniform and PPE policies. Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures). Across the company, we promote a diverse and inclusive culture. Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre‑employment screenings, including background checks and/or drug screenings, attestation of COVID‑19 vaccination status, and precautions against COVID‑19 in select work settings, subject to all applicable local, state and federal laws. All of this is supported through our technology‑forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well‑being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us – we’ve even recycled 107K+ tons of glass to date. #J-18808-Ljbffr