Wellness Associate

Position: Wellness Desk Associate

Supervisor: Wellness Director


FLSA Code: Non-Exempt


GENERAL FUNCTION

Under the direction of the Wellness Director, the Wellness Desk Associate will be part of the support staff that is responsible for customer service and meeting the needs of the membership. This is to be accomplished by interacting with members, handling basic questions and administrative tasks, and contributing to the upkeep, cleanliness, and safety standards of the Wellness/Fitness facilities.

KNOW-HOW

• Must have excellent customer service skills and the ability to communicate and interact with others in a positive manner.
• Must be available to work on weekends and evenings.
• Must be willing and able to go through First Aid/Adult C.P.R./ AED certification training by their start date and maintain that certification for the duration of employment.

PRINCIPAL ACTIVITIES

• Maintain a professional attitude at all times during your employment at the New Canaan YMCA.
• Arrive on time and ready to work your shift.
• Greet members cheerfully, acknowledge and interact with members during your shift.
• Assist participants while they are using the facilities and circulate among the members every 10 - 15 minutes.
• Maintain a neat and clean Wellness Center/Zone by performing all outlined cleaning duties and addressing any areas that need immediate attention.
• Wear your staff shirt and pin, appropriate workout pants or shorts, and sneakers during your shift.
• Notify proper personnel of any problems that arise.
• Do not work out during your shift.
• Do not leave the facility unattended during your shift with the exceptions of checking and cleaning the Zone, collecting attendance numbers, and using the restroom. These exceptions should be timed at nonbusy times when possible and last no more than 5 minutes.
• Cell phones are to be put away on shift. Emergency use only!
• Cooperate with fellow staff members, e.g., being available to substitute when possible, conveying pertinent information to your supervisor, and doing your part in maintaining the cleanliness of the facility.
• Obtain your own substitute in the event you cannot make your shift (you will be allotted 2 unexcused absences for emergencies, where your supervisor will secure a substitute for you).
• Attend a minimum of 2 of the yearly staff meetings.
• Attend a minimum of 2 in-house training sessions offered by the New Canaan YMCA (C.P.R. and First Aid reviews are mandatory and count as one training session).
• Incorporate and promote the YMCA mission, as you carry out your responsibilities.
• Perform other duties as designated by the supervisor.
• The job description may be changed at any time by supervisor.

EFFECT ON END RESULT

The Wellness Desk Associate will ensure that members have a positive member experience while using the Wellness Center.


Work Environment & Physical Demands:

• This position does require medium work, e.g., occasionally picking weights up off the floor (1- 45 lbs.), pushing/pulling benches into place, and kneeling, crouching, or bending while cleaning equipment. Must also be able to stand for extended periods of time when at the desk.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

Job Type: Part-time

Benefits:

• Free YMCA membership
• YMCA programs discount

Schedule:

• Weekend and evening shifts - Top Priority
• Some weekday shifts open.

Education: High school or equivalent (Preferred)

Experience: Customer Service: 1 year (Preferred)