Dutch Wonderland Inn Food and Beverage Associate

Dutch Wonderland Inn Food And Beverage Associate

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain caveand chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and servicewhat we call Heartspitalitythe intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Food and Beverage Associate will have a customer service focused attitude and a commitment to ensuring the highest standard of service to provide a positive guest experience across multiple outlets.

Roles and Responsibilities:

• Develop a strong rapport with guests by greeting them in a friendly and enthusiastic manner
• Maintain professional appearance and adhere to uniform standards
• Strictly abide by standards set forth by ServSafe, state and local regulations, company policy, and other food regulatory standards that may apply at Dutch Wonderland Inn
• Understands and applies all health department standards
• Present menus to guests and inform them of specials and promotions
• Make suggestions based on your guests' questions and concerns about the menu
• Develop strong knowledge of each menu item, including capabilities of adapting dishes for guest requests and/or food allergies.
• Check guest identification when necessary to ensure they meet the minimum age requirement for consumption of alcoholic beverages
• Take guest orders and accurately communicate them to the kitchen
• Serve all food and beverages in a friendly and timely manner
• Checks back frequently with guests to ensure all needs and expectations are being met
• Present the guest with their check and process their payment by using Point-of-Sale (POS) system for check processing
• Remove soiled dishes and glasses from tables and counters and take them to the kitchen for washing
• Stock and clean service areas and tables, as needed
• Assist with rolling silverware and stocking server stations with supplies, whenever needed
• Replenish salt, pepper, sugar, cream, and all other condiments
• Escalate safety, hygienic, or maintenance issues to the proper authorities in a timely manner
• Promptly notify the security team or the manager of team member and guest injuries or emergencies
• All other duties assigned by leadership

Education and Experience:

• No education requirements for this position
• Three or more months restaurant or previous server experience preferred but not required
• Language: Ability to read, write, and speak fluent English Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with PA Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must have reliable transportation to and from your scheduled shift
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Ability to interact with current and prospective guests in a warm, friendly, and professional manner
• Ability to positively engage with guests to promote sales and customer satisfaction
• Ability to follow direction, multi-task, and work as part of a team as well as independently
• Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
• Ability to withstand heat and humidity from the food preparation equipment
• Ability to carry and balance heavy serving trays in an efficient manner
• Ability to work outside when seasonality and/or business needs requires

Working Conditions:

• This role will predominantly be based in an indoor restaurant setting
• Potential to be asked to work in other indoor or outdoor areas of the park, as needed
• Some exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to the handling of and exposure to oils, chemicals, detergents, and cleaners (age restrictions apply)
• Subject to frequent interruptions, constant repetitive motion, high noise levels, and heavily populated environments

Team member benefits:

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