Internet Sales Manager - Rawhide Harley-Davidson

Job Title: Internet Sales Manager Department: Internet Sales/CSC Supervisor: General Sales Manager and/or General Manager Summary Description Oversee Internet Fit Specialists who will handle incoming phone calls/internet leads and contact existing customers by phone and email to increase customer appointments and sales opportunities. Duties and Responsibilities Hiring, training, motivating, counseling and monitoring the performance of Internet Sales/CSC department. Assisting individual Internet Fit Specialists in setting aggressive, yet realistic monthly sales goals. Tracking all customers to ensure prompt response time and monitoring follow up within the CRM eLeads. Ensure that all internet sales reps meet or exceed all activity standards for phone calls and appointments. Holding daily sales meetings and conducting sales training. Handling incoming internet leads and setting appointments. Handle incoming phone call leads and setting appointments. Handle live website chat sessions. Perform other related duties as assigned or requested. Supervisory Responsibilities Establish departmental work schedule, balancing the workload of all employees. Set policies and procedures for department. Assist General Manager with recruiting, interviewing, hiring, and firing of employees. Recruit, train, motivate, counsel and monitor the performance of all Internet Fit Specialists. Maintain records of all employee performance reviews. Provide training for all department employees. Qualifications & Job Requirements Call center and telemarketing experience a plus. 2+ years of sales and management experience. Strong appointment setting. objection handling skills and closing skills. CRM experience. Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet. Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus. Have a love of motorcycles. Strong work ethic and willing to give 110% until the job is complete and done right. Professional demeanor and appearance. Physical Demands Requires the use of both hands. Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material. Requires standing and/or walking for extended periods of time. Working Conditions The noise level in the work environment is usually loud. Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Occasionally exposed to exhaust fumes or other airborne particles. #J-18808-Ljbffr Rawhide Harley-Davidson