Principal Software Engineering Manager - Dynamics Contact Center

Job ID: 200048638Posted: 2026-08-19Location: United States, Washington, RedmondSalary: USD $165,600 - $296,400 per yearEmployment type: Full-TimeWork site: 3 days / week in-officeRole type: People ManagerTravel: Less than 25%Profession: Software EngineeringDiscipline: Software EngineeringCompany: MicrosoftOverviewMicrosoft Dynamics 365 is a rapidly growing business at Microsoft and is considered one of the leaders in Software as a Service in the world of business applications. Dynamics 365 provides the best showcase for innovations across Microsoft such as Machine Learning, Predictive Analytics and end-to-end Digital Transformation for businesses. Are you looking to build Software as a Service (SaaS) applications to enable our business customers to undertake their journeys of digital transformation? As part of the Dynamics 365 engineering organization, our team delivers business applications for Connected Customer Care – for contact centers. And as a Principal Software Engineering Manager, you will work with senior business and technology leaders as well as internal business users and Partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs. We are looking for a passionate and motivated senior leader who can inspire the team and drive design and development of Business applications & Industry cloud vertical applications and solutions leveraging the power of Power Platform, Microsoft 365, Office 365, and Azure. As an AI first organization, we rethink every workflow in an agentic way. We innovate quickly and collaborate closely with our partners and customers in a very agile, fast pace, high-energy environment. If this opportunity excites you, please come and talk to us! We are looking for individuals who are passionate about building complex, enterprise-grade products for customers, have a deep enthusiasm for technology, and thrive in fast-paced environments by navigating ambiguity and turning it into clarity and action. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesBe a great manager – someone who thrives in fast-paced, enterprise-scale environments and can effectively guide teams through ambiguity, complexity, and rapid change. You will lead a team of 12–15 engineers responsible for building the next generation of AI-first enterprise applications. Be customer-obsessed—develop a deep understanding of customer needs and proactively anticipate emerging challenges as they navigate an ever-evolving business and technology landscape. Great product sense - Deep understanding of the broader product vision and ability to plan + design various features in stages to reach the end goal in an evolutionary way is critical. Be a great engineer - You will be accountable for the design, implementation, schedule, quality, delivery and support of your team and services. Doing this in an efficient way is a must. Earn respect - This is a leadership role that requires a good product and technical sense, and the ideal candidate should be capable of moving between customer escalations, translating product roadmap into outcomes and resolving technical complexities. In short, we are looking for some great engineers to come and do what great engineers truly love to do: Solve complex problems by building great software. QualificationsRequired Qualifications:Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.Other Requirements:Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Preferred Qualifications:Master's Degree in Computer Science or related technical field AND 12+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 15+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.6+ years people management experience.3+ years of people management experience in a product development environment.Knowledge of end-to-end Software development lifecycle.Focus on customer success, zero-trust security and compliance.Communication skills to collaborate across groups and work effectively within the team.A passion for improving engineering practices and producing high quality software.Experience with building infrastructure using Microsoft Azure, AWS, or Google Cloud.Experience leading teams building AI first products and leveraging AI for software development. Software Engineering M6 - The typical base pay range for this role across the U.S. is USD $165,600 - $296,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $220,800 - $331,200 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.