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Credit Assistance Representative

This job is responsible for providing credit assistance and solutions to our clients. Key responsibilities include handling primarily outbound calls for a single product at any stage of delinquency or risk, including pre-charge off, and recovery. Job expectations include leveraging problem-solving competencies, sound judgement and decision making, and providing exceptional client service and empathy while meeting both the banks and client needs.

Required Qualifications:

• At least 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Ability to work within the operating hours and days for this position as outlined in the posted job requisition.
• Commitment to exceptional customer service, including the ability to be empathetic and meet client needs.
• Proficient in dealing with customers issues in both a routine and complex environment.
• Demonstrate negotiation and persuasion skills, and the ability to communicate and negotiate with a variety of customers and clients.
• Ability to navigate multiple computer systems while interacting with the customer, as well as the ability to think critically and use sound judgment in decision making.

Desired Qualifications :

• College degree or commensurate work experience preferred.
• Credit Assistance and collections experience.
• Inbound/Outbound call center experience.
• Banking/financial services experience.
• Knowledge of banking operations.

Nice-to-have skills:

• College degree or commensurate work experience preferred.
• Credit Assistance and collections experience.
• Inbound/Outbound call center experience.
• Banking/financial services experience.
• Knowledge of banking operations.

Skills

• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Oral Communications
• Account Management
• Adaptability
• Collaboration
• Data Collection and Entry
• Interpret Relevant Laws, Rules, and Regulation