Bilingual Customer Service Representative

Bilingual Customer Service Representative Employment Type: Full Time , Entry Level Department: Customer Service CGS is seeking a Bilingual Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency. Responsibilities Reply to calls and emails from the public on housing and FHA mortgages. Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests. Document your communications in our database. Qualifications Bilingual and fully fluent in English and Spanish (both written and verbal) High School diploma or General Educational Development (GED) certificate Minimum of two (2) years of customer service, call center, or contact center work history. Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation Preferred Qualifications Ability to follow policies, procedures, and regulations. Ability to navigate a content management system, other applications and related web sites. Strong written and verbal communication skills. Excellent customer service, dependability and time management skills. Keyboarding proficiency of at least 40 words per minute. Call Center (omnichannel) background a plus. Benefits Health, Dental, and Vision Life Insurance 401k Flexible Spending Account (Health, Dependent Care, and Commuter) Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr Cgsfederal