HVAC Equipment Commissioning Manager

Benefits Competitive base salary and a comprehensive bonus program. Three weeks paid vacation in a calendar year, holidays, sick time, and three PTO days. Comprehensive benefits package including 401K, medical, dental, and vision care – available day one. Extensive product and job/cross training opportunities. Encouraging and collaborative team environment. Dedicated safety through our Zero Harm policy. Scheduling and management support. JCI Employee discount programs (The Loop by Perk Spot). Job Summary The Equipment Commissioning Manager (EqCM) supports the Equipment North America (EqNA) organization on startup, warranty, and coordination with all other service needs. The EqCM reports to the Regional Service Manager for the first 6 months and then to the Branch Service Manager and the HVAC Equipment Operations Manager (HEOM) and their organization. They coordinate with the Customer Resource Coordinator (CRC) for all equipment field service labor requirements per customer expectations and contract requirements. They act as the single point of contact for all service scope related within the equipment contract and are the direct interface with the EqNA customer. Key Responsibilities Supports EqNA sales during project estimation by specifying whether service can be performed as an S/R or if a Service Mechanical project will need to be secured, based on duration, size, complexity, and need for project management. Provides custom quote for service items outside of PCAT policy. When the EqNA contract is secured and warranty expectations are confirmed by the Systems Application Engineer (SAE), verifies that the branch has the necessary service technicians trained to work on the identified equipment and coordinates with Truck Based Service Manager (TBSM) to send technicians for training, with guidance and support of the BSM. Attends RTO meetings when requested on complex projects or projects sold with Planned Service Agreement (PSA) and identifies any service/warranty scope concerns. Validates the details of the PSA to the SAE/Agent Project Owner to include project submittals and provides documentation as needed. Conducts weekly service turnover meetings with SAEs and Branch Operations Manager (BOM) to coordinate and monitor all current and future service scopes for EqNA business and provide feedback and status to EqNA Operations Team. Works with customer to introduce Connected Service capabilities. Coordinates with the EqNA Customer directly for all scheduled work and schedule changes. Works with CRC and SAE to verify asset record created in NxGen and assigned to correct site for future SRs/quotes. Works with CRC and technicians for delivery related to FOB Destination and provides communication back to the SAE and Customer as required. Verifies that warranty shows correctly in warranty navigator; if discrepancies, works with SAE and Warranty Admin team to address. Monitors any Long‑Term Storage (LTS) requirements and coordinates with SAE and customer. Promotes Pronto Forms utilization by customers for pre‑start checklist and by technicians for startup, unit inspections, and warranty work. Ensures startup is completed or resolves issues to complete startup work and provides customer with startup documentation. Ensures startup dates are entered for assets in NxGen and all equipment started by service is properly registered in Warranty Navigator; EqCM provides warranty certification to EqNA customer. Works with CRCs to ensure all SRs are invoiced promptly upon scope completion. Acts as the first point of contact for warranty requests for EqNA customers, working with CRC and Warranty Service Coordinator (WSC) to ensure technicians are dispatched promptly and claims filed. Escalates and resolves issues preventing service warranty work, including parts and resources availability, and works with product technical support as necessary to accelerate cash collections. Facilitates technical support for EqNA customers as appreciated and necessary. Required Qualifications 10+ years of industry experience or technical engineering or construction degree graduate. Experience with Microsoft Office suite (Word, Excel, Outlook), Adobe Writer, and basic Windows operating system environment. Ability to work independently and as part of a team. Excellent verbal and written communication skills. Strong interpersonal and collaborative skills. Good conflict resolution skills. Ability to positively represent Johnson Controls and communicate with others at varying technical levels. Demonstrated ability to simultaneously manage a large and diverse number of projects with professionalism, cooperation, and persistence. Demonstrated ability to organize and maintain attention to detail. Preferred Qualifications BA degree in Engineering or Construction. HVAC equipment knowledge. Proficiency with MS Office Suite. Salary Range HIRING SALARY RANGE: $89,000 – $124,000. Salary will be determined by education, experience, knowledge, skills, and abilities, internal equity, and alignment with market data. This position includes a competitive benefits package. #J-18808-Ljbffr Johnson Controls, Inc.