Sales Engineer

Sales Engineer

We are seeking a Sales Engineer to bridge the gap between our technology and prospective customers. As a key member of the sales team, you will serve as a trusted technical advisor, demonstrating how our identity verification solutions can solve business challenges. You'll work closely with customers, sales representatives, and product teams to drive successful sales engagements and ensure seamless solution integration.

As a Sales Engineer, you play a crucial role in our sales cycle, working directly with customer teams (both commercial and technical) to find the right solution, and tailor our existing solutions to meet their needs. Some travel may be required.

Key Responsibilities

• Partner with sales teams to understand customer needs and present tailored solutions
• Conduct technical assessments and evaluations of customer environments to identify technical challenges and recommend suitable solutions
• Act as a subject matter expert on identity verification, document authentication, and fraud prevention technologies
• Perform engaging product demos on our core products to showcase how our solutions can effectively solve real world challenges for prospective clients
• Communicate customer feedback and requests to Product and Engineering teams to inform roadmap and development pipeline
• Assist in the preparation and delivery of technical proposals, including product specifications, pricing, and implementation plans, as well as RFP responses
• Develop and maintain strong relationships with key stakeholders, including customers, partners, and internal teams
• Proactively monitor pilot and proof-of-concept engagements to ensure customers are seeing success with our products
• Serve as pre-sales support for incoming questions and technical challenges that arise during the implementation of our solutions
• Work with customer success to successfully transition, onboard, and launch new customers

Qualifications

• 3+ years experience in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role in a technology business
• Understanding of APIs, SDKs, cloud-based solutions, and system requirements on Windows, iOS, and Android operating systems
• Ability to translate complex technical concepts into clear, compelling business value for customers
• Strong analytics skills and solution-oriented mindset - ability to pivot through customer requests and objections to find ways to meet business requirements
• Friendly and outgoing demeanor

Work Environment

This position will be located in IDScan.net's New Orleans Headquarters. However, remote applicants are encouraged to apply. Normal work hours are 8:30-5:30, Monday-Friday with occasional overtime. Remote work is an option. This position will report to the Chief Revenue Officer.