Veterinary Practice Manager

Are you looking for a fulfilling career where you can make a real difference in the lives of pets and their owners? We are excited to announce the brand new Priority Pet Urgent Care state of the art clinic here in St. Augustine, FL opening in late September 2026! We’ll be available for urgent care pet needs every day from 3 pm – 11 pm. We are eager and ready to serve the local community and their pets and are currently looking for a well-rounded and experienced Practice Manager to help us achieve our vision! The Priority Pet Urgent Care mission is committed to providing easy‑to‑access quality care with a promise to our clients that their pets are our priority. We value teamwork, compassion, and excellence, offering a supportive work environment with opportunities for growth and development. We are looking to hire a practice manager pre‑opening to assist in a multitude of tasks in preparation for the grand opening in August of 2026. This is a great opportunity to incorporate your vision into a beautiful new facility! Pre‑opening responsibilities and opportunities: Equipment ordering and tracking Pre‑opening marketing Vendor account setup PMS set up Supply purchasing Support staff interviewing, hiring and training in preparation for the grand opening To be successful as a veterinary practice manager, you should be patient, detail‑oriented, and adept at multitasking. An outstanding veterinary practice manager should be able to communicate effectively with pet owners and veterinary staff members as well as demonstrate exceptional management, organizational, and customer service skills. Provide informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re‑assignments, hours of work or other status changes affecting the receptionists. Prepare employee work schedules and manage the office staff. Provide direct on‑the‑job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance, and prepare appraisals. Recruit, hire and onboard appropriate staff members that fit within the culture and the needs of the hospital, terminate staff members that do not follow the guidelines, policies, and protocols, and assist with setting salaries. Market your hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures, and maintain effective employee‑management communication. Obtain information from owners to complete records, give instructions for scheduling appointments and therapeutic activities, and relay the practitioners’ orders concerning animal care and treatment. Answer telephone calls in a polite and professional manner. Ensure pet owners’ complaints are promptly addressed and resolved. Show unbiased judgment when managing people and make fair recommendations regarding personnel issues and/or disciplinary action. Establish an inventory control system to assure adequate stocks of supplies are available, review best prices for all products purchased, and maintain inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. Manage and/or implement hospital policies, including DEA/Controlled Substances and OSHA compliance. Ensure payroll is completed and submitted accurately and in a timely manner. Establish good relationships with vendors to receive the best support that vendor has to offer the hospital. Promptly notify the appropriate veterinary staff of emergency cases. Perform other duties as assigned. Qualifications Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 1‑year management experience preferred or 3+ years veterinary experience preferred. Strong leadership, communication, and motivation skills; ability to direct, guide and assist a group of individuals. Ability to work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy. Compassionate and calm team‑player. Strong communication skills and the ability to multitask. Highly organized and possess computer skills. Knowledge of hospital procedures for assembling patient records, recording veterinary practitioners’ orders for patient activities, diet, tests, and treatments, and maintaining an accurate and permanent report of patient information. Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records. Self‑starter with the desire to continue to advance your knowledge and skillset. Open availability with flexibility to change hours based on hospital’s needs. Additional Information We offer our staff: Employee Assistance Program Paid Vacation and Sick Time for ALL Employees Paid Bereavement Program Paid Parental Leave Program Competitive Compensation Continuing Education Allowance (applies to licensed/registered/certified roles) Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program Referral Bonus Program for most positions! Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. *Note – some benefits may only be available to or vary slightly for full‑time employment status vs part‑time status. For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: #J-18808-Ljbffr