Senior Desktop Support Engineer

Our close client is a global multi-billion dollar investment firm built around world-class talent, cutting-edge technology and endless growth opportunity. For over 30 years, their financial services have consistently delivered exceptional results to leading investors worldwide. With offices in Chicago, New York City, Miami, London, Hong Kong and over 2,000 employees they are in search of a new full-time Senior Desktop Support Engineer.This Senior Desktop Support Engineer owns conference room technology and hands-on end user support across the firm. This person keeps every meeting room camera-ready and every global call running without a hitch, while also supporting day to day hardware, software, and connectivity needs. We seek a proactive, motivated technical expert who can operate independently and collaboratively within a broader global team.Given the fast paced trading environment and sensitive nature of the financial services industry, this is an onsite role downtown Miami.Perks:Free catered breakfast, lunch, & snacksCareer progression & high visibilityCompany name recognitionKey Responsibilities:Own conference room AV setup, daily readiness, and break/fix support across all meeting spacesSupport and troubleshoot Zoom, WebEx, and Logitech conferencing hardware, including cameras, codecs, mics, and touch panelsLead AV installs and special projects across offices, including new room builds, upgrades, and equipment refreshesProvide live, white glove AV support for important global meetings, ensuring zero disruption for senior leadership and cross office callsManage and troubleshoot Sedna for meeting room scheduling and AV coordinationPartner with global IT and facilities teams to keep AV standards consistent across all office locationsIdentify, triage, diagnose, and resolve complex, time sensitive technical issues with a strong sense of urgencyProvide white glove, high touch support to end users, including traders and senior executives (tickets, email, & phone)Deliver high availability technical support in a fast-paced hedge fund trading environment, ensuring zero downtime through rapid incident response, proactive monitoring, and real-time troubleshooting of critical systemsEscalate incidents as needed and coordinate with internal IT teams & third-party vendors to drive timely resolutionPartner with distributed teams on asset management, large-scale moves, and complex hardware deploymentsLead incident response and escalation for firm wide technology issues, maintaining detailed documentation to support proactive problem managementTroubleshoot a wide range of technical issues across hardware, software, user accounts, trading systems, operating systems, and mobile devicesRequired Skills & Experience:Hands-on experience with conference room AV hardware, including Logitech Rally/MeetUp systems, cameras, codecs, and touch panelsExperience configuring, supporting, and troubleshooting Zoom Rooms and WebEx Room devices, including firmware updatesExperience leading AV installs, room builds, and special AV projects end to endExperience supporting live, high visibility global meetings and executive level AV needs with a zero downtime mindsetExperience with Sedna or similar meeting room scheduling and AV coordination platformsBachelor's degree (BS/BA) and/or 5+ years of relevant technical support experience preferredProven experience delivering white-glove support to senior leadership and VIP users in high availability environments with a zero downtime mindsetStrong expertise troubleshooting desktop hardware, peripherals, and printersExtensive experience with Microsoft Intune, including device enrollment, configuration profiles, compliance policies, application deployment, and endpoint security across Windows, macOS, and mobile (iOS/Android) environmentsDeep understanding of mobility and remote access technologies, including Windows laptops, MDM solutions, MFA, VPN, and remote connectivityProficiency supporting Microsoft Windows 10/11 operating systemsAdvanced troubleshooting skills across Microsoft Office applications (Outlook, Excel, Word, PowerPoint, OneNote, and add-ins)Strong knowledge of Azure AD (Entra ID), DNS, DHCP, Microsoft Exchange, and TCP/IP networkingDemonstrated professionalism with exceptional customer service skills, including responsiveness, attention to detail, composure, and follow-throughMMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.