Client Services Representative (Part-Time) Arrowhead Animal Hospital

Client Services Representative (Part-Time) Arrowhead Animal Hospital

#AAH1511

Job Description At Arrowhead Animal Hospital, part of the Suveto network of hospitals, we are dedicated to our patients and believe in creating a sustainable work environment. Wewant you to feel challenged yet fulfilled, creating a work home, a place to develop professionally. We are an AAHA-accredited practice, pursuing excellence in veterinary medicine every single day and caring for our team members as our patients and clients. As a valued part of our team, you will work in an environment that supports you, cherishes your contributions, and pushes you to realize your potential. We are looking for a part-time Client Services Representative to join our team. If you are driven to grow professionally, face challenges daily and collaborate with a team that shares your passion for excellent client service, look no further than Arrowhead Animal Hospital . This is a part-time position. $20.00-$21.00 per hour. Client Service Representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems with accuracy and efficiency. Although this position does not provide direct care for the pets we serve, the CSR's are critical to the success of every client interaction. We work using a team-oriented approach in delivering the best in compassionate care for both the pets and clients we serve. Responsibilities Manage large amounts of incoming calls Schedule appointments Check clients in and out of the facility Handle cash and credit card transactions Identify and assess customers’ needs to achieve satisfaction Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives Follow communication procedures, guidelines, and policies Strong phone contact handling skills and active listening Basic computer skills Familiarity with impromed systems Customer orientation and ability to adapt/respond to different types of characters Ability to multi-task, prioritize, and manage time effectively Qualifications High School Diploma or equivalent required. The ideal candidate will have excellent customer service skills and the ability to work in a fast-paced environment. At least one year of previous experience in client services. Previous experience in a multi-doctor veterinary practice is preferred. Must be computer literate; basic computer skills with ability to navigate new software. Ability to multi-task. Ability to work well within a team environment WHAT MAKES US DIFFERENT? At Arrowhead Animal Hospital, we do things a little differently to support our team members… We Listen We Look Out for Your Well-being We’re Guided by Strong Principles WHY SHOULD YOU WORK WITH US? Arrowhead Animal Hospital offers advanced technology and a wide range of medical services for our team members to utilize in the care of our patients. We also have a strong foundation of guiding principles that help us take care of one another, our clients, and our patients every day. BENEFITS: Our part-time employees are eligible for benefits such as paid sick time, pet care discounts, 401K with a true match up to 4%, and participation in our Employee Assistance Program. Please join us in our quest to create a culture of acceptance and personal development! We encourage you to have a hand in what excellent client and patient care looks like by joining our team. We believe that we can be the future of veterinary medicine and want your help! Arrowhead Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer . We celebrate diversity and are committed to creating an inclusive environment for all employees. This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation. #J-18808-Ljbffr Suveto