Export Operations Specialist

Talascend is currently seeking an Export Operation Specialist for an opportunity in Warren, MI. OVERVIEW Single point of contact for assigned accounts, including daily interface with subsidiaries, North America Export Operations, Logistics, suppliers, subject matter experts and dealers/distributors in the export markets. Liaison with Export Operations Managers on various order‑to‑delivery related issues. RESPONSIBILITIES Primarily responsible for tracking all orders for export markets from Order‑to‑Delivery (OTD). Inform and follow up with export customers on all order entry issues, order rejects, changes to orders like options, ship to and orders cancellations (if applicable). Responsible for tracking and updating all MVBs (Manufacturing Validation Build) status on a weekly basis. Follow up with respective teams (logistics, finance, export product managers, MVB coordinators and markets) on any changes that affect the launch of products within export markets. Highlight any issues to Export Operations Manager on a weekly basis. Prepare manual invoices for MVBs (if needed). Co‑ordinate with DF Young on logistics and financial transactions, including Credit & Rebill, Reconsignments, Special moves (airfreight, spot buy etc.). Generate, analyze, and review weekly reports on order issues with Export Operations Manager: orders not released for production; no assignment of Target Production Weeks (TPW); delayed TPWs; orders built and not released to logistics. Follow up with offshore plants on any issues that hamper the follow‑of events from their systems to various systems for both MVBs and regular production orders. Participate in monthly calls with markets on demand submission, logistics calls along with Export Operations Manager. Create Order Work Bench (OWB) user IDs for export dealers and co‑ordinate with teams to provide systems access (Vlogistics tool). Coordinate with IT teams to resolve all export customers issues related to OWB delivery reporting. Support logistics team on any queries on shipment by coordinating with port processors and DFY team. Able to quickly learn and execute various ad hoc reports in systems like VOMS, POMS, VTIMS, Vlogistics Tool. QUALIFICATION High level of analytical and problem‑solving skills with a focus on identifying key issues and resolving root causes. Demonstrate relationship‑building skills with the ability to interact with the customer via email and phone conversations. Understand unique customer needs across various countries. Ability to work independently and meet deadlines. Proficient use of Microsoft Word, Excel and Power Point. Strong oral and written communication skills. Ability to manage multiple activities through various systems such as VOM / ORDER WORKBENCH, POMS, VTIMS, BARS, V‑Logistics, VinView (Freight Verify). Background Check and Drug Screen may be required. Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. #J-18808-Ljbffr