Store Manager (Swarthmore)

Job Description

Job Description

Are you a retail leader looking to contribute to an organization’s overall mission beyond the bottom line?

If so, we are looking for a Retail Store Manager to lead our Swarthmore store. This role combines leadership, mission integration, operations management, and customer engagement to ensure the store consistently achieves key performance metrics and delivers excellent customer service to directly support job training and employment programs in our community.

Who We Are

As a 501(c)(3) nonprofit, working for the greater good is at the core of what we do at Goodwill of Delaware and Delaware County. Our mission — to improve the quality of life for people with barriers to self-sufficiency through the Power of Work — guides everything we do. While our work focuses on supporting individuals, our broader vision reflects the lasting community impact that happens when people receive a hand up.

By providing job training, social services, and employment support, we empower people to build meaningful careers, strengthen their families, and contribute to thriving communities.

What You Will Do

• Lead a safe, compliant workplace, maintaining the highest standards in safety practices and regulatory compliance
• Drive sales, revenue, and production performance, consistently meeting or exceeding monthly goals
• Manage labor efficiency and payroll performance, optimizing scheduling and maintaining target wage-to-revenue ratios
• Recruit, interview, and develop talent to maintain strong staffing levels and a high-performing team. Coach team members through training, feedback, and performance planning
• Oversee all point-of-sale and cash handling operations, ensuring accuracy and accountability
• Maintain daily reporting and operational records, including sales, donations, labor hours, and inventory
• Deliver an outstanding customer experience, building positive relationships with customers, team members, and community partners
• Use technology and scheduling tools to streamline operations and communication
• Protect company assets through inventory control, loss prevention, and security best practices
• Ensure all team members complete onboarding, safety, loss prevention and role-specific training in a timely manner
• Support special projects, store events, and community initiatives as needed

What We  Are Looking For

• Bachelor’s degree in business, retail management, operations, logistics, sales, or a related field  or at least 4 years of relevant retail or operations leadership experience
• Demonstrated success supervising teams and managing retail sales and/or store operations
• Experience executing operational strategies, meeting performance goals, and driving results
• Demonstrated extensive knowledge of Microsoft Office applications (Word, Excel, Outlook, etc.)
• Demonstrated ability to lead operations to provide top quality service to internal and external customers
• Demonstrated excellent verbal and written communication skills and ability to effectively communicate and interact with all levels of staff and management
• Ability to work in a diverse, rapidly changing environment
• Must possess strong logistical, problem solving and interpersonal skills
• Must be able to work independently, exercising judgment and initiative with minimal supervision
• Must be able to travel to off-site locations to perform job-related duties and attend meetings/trainings
• Ability to work varied hours and days, including holidays, as the business dictates.

What We Offer

• Competitive salary + incentive bonuses
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts
• Career growth and advancement opportunities
• Ongoing training and development

Work Environment

This role requires standing for extended periods, lifting up to 40 lbs., and working on the sales floor. Flexible scheduling, including weekends and peak retail seasons, is required. This position works in a retail and production setting and may be frequently exposed to moving or mechanical equipment in the donated goods processing area. The noise level is typically moderate. To support a safe workplace, required personal protective equipment (PPE) may include hand protection and eye protection when handling materials, and other safety gear as needed to reduce the risk of injury. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.