Workplace Services Manager

Workplace Services Manager BNY Wayne

Salary: $85,000

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

The primary function of the Workplace Services Lead (WSL) is to provide the highest levels of client care and service to employees and visitors to maximize the in-office experience. The WSL will have a presence in public areas and will regularly inspect them to make sure that these areas are maintained up to standard. Workplace Services Lead serves as the central point of contact for workplace-related services, to support global alignment and consistent service delivery. They help employees navigate day-to-day workplace needs with ease by providing clear guidance, coordinated support, and timely resolution of service requests. Acting as trusted advisors within the office environment, they proactively address concerns, oversee workplace amenities, and help ensure a welcoming, productive setting where employees feel supported and able to focus on their work. In smaller and mid-sized offices, these roles also act as an important link between local business needs and GCSD, helping maintain service standards while adapting to evolving site-specific requirements through collaboration with internal partners and external vendors.

Job responsibilities:

• Act as the primary onsite workplace corporate services contact for the location.
• Connect business stakeholders with appropriate client services groups and vendor partners.
• Support pantries, catering, conference rooms, shared spaces and general office readiness.
• Identify and escalate issues quickly while driving follow-through to resolution.
• Help deliver a welcoming, polished and hospitality-led office experience.
• Provide lighter-volume community support such as tours, new-joiner orientation touchpoints and small engagement activities when relevant.
• Develop a strong understanding of the client's culture, values, and business priorities.
• Build trusted relationships with business leaders, local office stakeholders, and GCSD partners.
• Operate with a hospitality-first mindset and deliver a highly responsive service experience.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave