Retail Cosmetics Brand Expert - Tom Ford, Del Amo Fashion Center - Full Time

Overview Be part of an amazing story. Macy's is more than just a store. We are a story that has inspired generations with innovations, traditions, and memorable moments. This position is for a Beauty Brand Expert at Macy's, a go-to authority for the assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast—creating personalized routines, demonstrating new trends, and helping customers look and feel their best. You will inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge. You’ll foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you’ll analyze sales data, identify opportunities, and deliver results in a fast-paced, goal-driven environment. Responsibilities Deliver exceptional customer service through personalized consultations and expert product knowledge Build lasting relationships with clients and drive client development through outreach and follow-up Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results Plan and execute in-store and vendor-led events to drive traffic and engagement Maintain brand standards through proper merchandising, hygiene, and stock replenishment Collaborate with vendors, personal stylists, and store leadership to optimize outcomes Resolve customer concerns in a professional and customer-first manner Stay informed on new launches, best-sellers, and beauty trends to support team education Manage multiple priorities in a fast-paced environment with strong attention to detail Demonstrate sound judgment and a passion for the beauty industry Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits Requirements & Qualifications 3-5 years of relevant retail, beauty, or leadership experience preferred Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Essential Physical Requirements This position requires talking, lifting, constant movement, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, climbing ladders, reaching (including above eye level) Requires close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, including handheld equipment, cash register and ability to process transactions What We Can Offer You Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Paid time off and eight paid holidays. Ongoing learning and leadership development. Opportunities to engage with Colleague Resource Groups and volunteer opportunities. Additional benefits include merchandise discounts, performance-based incentives, annual merit reviews, and an Employee Assistance Program with mental health counseling and legal/financial advice. Access the full benefits offerings through the company portal. About Us This is a great time to join Macy's. Whether helping a customer find the perfect gift, streamlining operations, enhancing online shopping, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, Macy's offers unique opportunities to be part of memorable moments in people\'s lives. Join us and help write the next chapter in our story—apply today. This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at the company job portal. #J-18808-Ljbffr Macy's