Residential Service Plumber

Job Description

Job Description

Service Plumber

Location: Chicago, IL (and surrounding Chicagoland area)

Position Overview

We are seeking an experienced, customer-focused Residential Service Plumber to join our team in Chicago, IL. We deliver top-tier plumbing services throughout the Chicagoland area by combining high-quality craftsmanship with an exceptional customer experience.

In this role, you will diagnose, repair, and install residential plumbing systems while establishing trust with homeowners. We are looking for a true professional—someone who takes pride in solving complex residential plumbing issues, clearly presents options to customers without high-pressure sales tactics, and operates with high integrity.

Responsibilities and Expectations

• Perform diagnostic troubleshooting, repairs, maintenance, and installations across residential plumbing systems, including water heaters, fixtures, piping, drain clearing, and sewer lines.

• Perform thorough evaluations on every call, inspect main lines, and present clear, multi-option solutions to homeowners.

• Utilize field management software (ServiceTitan) daily to log job notes, create estimates, track workflows, and process customer receipts.

• Maintain clear, honest communication with homeowners, explaining technical issues in accessible terms and providing transparent pricing.

• Keep company service vehicles clean, fully stocked, organized, and properly maintained.

• Collaborate effectively with dispatch, customer service, and management to maintain daily efficiency.

• Participate in regular team meetings, safety trainings, and ongoing technical development.

• Participate in a shared on-call rotation to address emergency service needs.

Requirements

• 3-5 years of hands-on experience in residential plumbing service, troubleshooting, and repair.

• Plumbing license is a major plus

• Strong technical expertise in residential supply/drain systems, water heaters (tank and tankless), rodding/drain cleaning, and pipe repair.

• Exceptional interpersonal skills; coachable, manageable, and committed to delivering honest recommendations.

• Familiarity with digital field service platforms (ServiceTitan experience preferred).

• Valid driver's license with a clean driving record (MVR), and willingness to complete background checks and drug testing.

• Possession of standard personal hand tools (specialty tools and power equipment provided by the company).

What Can We Do for You?

• Competitive base hourly wage of $35-$45 plus performance commissions/spiffs, yielding On-Target Earnings (OTE) of $85,000–$130,000+ annually for top performers.

• Comprehensive Medical and Dental plans

• 401(k) retirement plan with company match.

• Company vehicle provided for work hours, gas card, uniform program, and company iPad/device for field service operations.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

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