Senior Supervisor, Bank Fraud Investigations

General information

Ref # 22546

Remote? No

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

The Opportunity

In office role with hybrid schedule. Ally work locations are Charlotte NC, Lewisville TX, Dresher PA

The Fraud Investigations Senior Supervisor oversees a fraud investigation team, ensuring thorough and effective investigations of fraudulent activities. This role involves managing case assignments, providing guidance and support to investigators, and ensuring compliance with legal and regulatory requirements. The Senior Supervisor will also collaborate with various departments to develop strategies to prevent and detect fraud.

The Work Itself

• Plans, conducts, and reports the results of a variety of investigative assignments, including difficult and challenging matters, with minimal supervision on both external and internal cases.
• Oversees scope, timing, and direction of investigations, to include identifying case issues and evidence needed, based on analysis of evidence, complaints, or allegations of law violations.
• Supervise and lead the fraud investigation team, providing direction and support on complex cases.
• Assign and monitor investigation cases to ensure timely and thorough resolution.
• Develop and implement investigation procedures and protocols to enhance efficiency and effectiveness.
• Collaborate with internal departments, law enforcement, and external agencies to support investigations.
• Provide training and mentorship to fraud investigators, fostering professional development.
• Analyze trends and patterns in fraud cases to identify vulnerabilities and recommend preventive measures.
• Ensure compliance with Federal and State laws, regulations, and internal policies.
• Stay updated on industry best practices and emerging trends in fraud prevention and investigation.
• Perform other duties as assigned.
• Play a positive role in the development and growth of assigned department staff through excellent communication skills, both verbal and written, along with strong delegation skills assuring a highly cross-trained staff.
• Monitor staff in daily tasks, operations and quality control; ensures the organization of assigned areas of the department, coordinating available resources (e.g., staff, materials, etc.) for maximum results.
• Perform personnel actions including performance appraisals, disciplinary actions, and interviewing candidates for employment; supervises the daily activities of the department including, but not limited to, effective delegation of assignments, developing work schedules and providing necessary training.

The Skills You Bring

Minimum Qualifications

• 3+ years of experience
• High school Diploma or GED equivalent

Preferred Qualifications

• 3+ years of Fraud experience.
• Bachelor's Degree in Criminal Justice preferred.
• 3+ years fraud investigation leadership, investigations and operations experience in a financial institution.
• Work related experience should consist of an in-depth background in Bank administration, compliance and supervisory skills.
• Experience should also consist of an in-depth background in bank fraud investigations of all types, including forgery claims and schemes (i.e., kite schemes, counterfeit checks, forgeries, wires, ACH, etc.), banking operations, government regulations, knowledge of UCC codes and industry defenses to adverse claims and compliance/operational support.
• CFE, CAFP, and CFCI Certifications preferred or ability to obtain within 1 year.
• Ability to make appropriate judgments and decisions with limited guidance.
• Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals and to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Reasoning Ability- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Excellent planning and organizational skills, including the ability to work independently on projects of high complexity with minimal supervision.
• Ability to maintain confidentiality and instill trust within the organization.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Detail-oriented with strong organizational skills.
• Ability to handle sensitive and confidential information with discretion.
• Strong decision-making and critical-thinking abilities.
• High ethical standards and integrity.
• Ability to work independently and collaboratively in a fast-paced environment.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally’s total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

• Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
• Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
• Work-Life Integration: other benefits including LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at View email address on click.appcast.io. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range:

An individual's position in the range is determined by the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Emerging: 70000

Experienced: 95000

Expert: 120000

Incentive Compensation: This position is eligible to participate in our annual incentive plan