Patient Financial Counselor

Patient Financial Counselor

We are seeking a highly motivated patient financial counselor to support a fast‑paced, high‑volume medical clinic within a multi-specialty driven environment. This role is ideal for a detail‑oriented professional with deep experience in insurance verification, claims processing, and insurance verification and eligibility activities, including explaining financial obligations to patients.

The Patient Financial Counselor will be a key contributor to accurate financial reimbursement and timely revenue cycle, working closely with billing and finance teams.

Key responsibilities include:

• Verify insurance, eligibility and evaluate financial assistance
• Attach patient insurance information to patient profiles and attach documentation
• Review claims for proper documentations, coding, and compliance with internal policies
• Investigate and resolve claims discrepancies, including missing or incomplete documentation and incorrect demographic information
• Call patients to discuss outstanding balances, collect current updated insurance information, and collect patient payments over the phone to be applied to their accounts
• Call insurance carriers to follow-up on unpaid or rejected claims
• Work with the State of Minnesota MNSure guidelines to verify eligibility for MNSure marketplace
• Other duties and special projects as assigned

Qualifications include:

• Must have 2+ years of insurance experience, with direct exposure to customer service and patient financial conversations
• Must have experience with insurance and electronic health record keeping systems
• Prefer previous MNsure Navigator Certification, and must be willing to re-certify if lapsed
• Must have experience working with diverse populations
• Proven experience in a business office setting
• Strong understanding of insurance coverage and eligibility
• High level of accuracy, attention to detail, and organizational skills
• Ability to manage deadlines and prioritize work independently
• Proficiency with Epic EMR system
• Strong communication and problem‑solving skills

Why work with Addison Healthcare?

• Competitive pay: We advocate for strong compensation aligned with your experience
• Comprehensive benefits: Medical, dental, vision, 401(k), and performance-based incentives
• Career growth: Many of our consultants convert to full-time hires
• Exclusive access: Direct connections to hiring managers at top employers
• Flexible opportunities: Projects tailored to your background and goals
• Dedicated support: Resume tips, interview prep, and offer negotiations included

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.