Senior Legal Support Operations Specialist

Thompson Coburn, a large full-service law firm with offices in eight cities across the U.S., is seeking a full-time non-exempt Senior Legal Support Operations Specialist for its St. Louis office. With over 450 attorneys and experience in 50 areas of law, the firm is recognized for providing clients with outstanding value and service. The role supports core values of integrity, innovation, and diversity in a welcoming, fast-paced, and inclusive environment. Key Responsibilities Coordinate operational workflows, reporting, systems administration, and administrative functions supporting Legal Support Operations and Practice Support Teams. Administer and support legal support technology platforms, including BigHand, UKG, iManage, and other workflow and operational systems. Coordinate PTO calendars, timecard monitoring, and administrative reporting for legal support staff and paralegals. Assist with performance evaluation process, meeting coordination, agenda preparation, and follow-up activities. Actively participate in new hire orientation for legal support staff and provide follow-up training in the firm’s workflow platform. Prepare reports, surveys, presentations, and operational documentation for leadership initiatives and departmental projects. Maintain confidentiality while supporting sensitive employee, operational, and workflow-related matters. Provide administrative and project support to Legal Support Operations leadership and assist with special projects as needed. Knowledge, Skills And Abilities Required Advanced proficiency in Microsoft Word, Excel, and Outlook. Experience with legal support or workflow management systems such as BigHand, UKG, iManage, or similar platforms. Strong organizational skills with the ability to manage multiple priorities and deadlines. Strong analytical and problem‑solving skills, including the ability to interpret data and reporting. Critical thinking skills to dissect data and provide reporting based on data and analytics. Excellent communication and interpersonal skills with the ability to work effectively across all levels of the organization. Ability to handle sensitive and confidential information with professionalism and discretion. Ability to work overtime when needed. Prior experience in a law firm or professional services environment. Experience And Education Qualifications Associate Degree required; Bachelor’s Degree preferred. Minimum five years of experience in an administrative role within a law firm or professional services organization, with experience supporting workflow automation, operational systems, legal support functions, or related administrative technologies. Benefits Medical Insurance Vision Insurance Dental Insurance Life Insurance & ADD policies Short & Long Term Disability Insurance Paid Parental Leave 401(k) Profit Sharing plans Parking/Transportation Stipend Section 125 Plan (Pre‑tax premiums and medical reimbursement) Paid Holidays Paid Vacation Time Employee Assistance Program (EAP) Employee Wellness Program Tuition Reimbursement College Savings Plan Deductions (529 Plans) Long Term Care Equal Opportunity Employer M/F/D/V #J-18808-Ljbffr Thompson Coburn LLP