Sales Associate/Ticket Sales & Guest Services (Hourly + Commission)

Ticket Sales/Cashier

Location: LazerPort Fun Center - Pigeon Forge, TN Position Type: Full Time (Hourly + Commission)

Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.

Five Star isn't just a rating or a name; we're a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we're all about delivering experiences families, friends, and coworkers remember long after they leave.

As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you're starting your very first job, looking for a flexible role, or building a long-term career, there's a spot for you here.

Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone's contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.

If you're service-minded, motivated, and ready to be part of something fun and meaningful, we'd love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day.

Job Summary: We are seeking a friendly, energetic, and customer-focused Sales Associate / Cashier to join our team. In this guest-facing sales role, you will assist visitors with purchasing attraction tickets, arcade play cards, ride packages, and food & beverage items while providing exceptional customer service.

This position combines retail sales, cashiering, hospitality, and guest services in a fast-paced family entertainment environment. You will interact with guests, process transactions, answer questions, and recommend attraction packages to help guests get the most out of their visit.

This is a sales-driven role with opportunities to earn commission through package and attraction sales, making it ideal for individuals who enjoy interacting with people and maximizing guest experiences.

Key Responsibilities:

• Provide excellent customer service and guest engagement.
• Sell attraction packages, arcade play cards, tickets, and promotions.
• Process cash, credit card, and digital payments accurately.
• Operate point-of-sale (POS) systems.
• Answer guest questions about rides, attractions, pricing, and promotions.
• Assist guests with directions and recommendations throughout the park.
• Maintain a clean, organized sales area and workstation.
• Support team members during busy periods and peak guest traffic.
• Create a welcoming and fun environment for families and visitors.

Qualifications:

• Friendly, outgoing personality with strong customer service skills.
• Experience in retail, cashiering, hospitality, sales, or guest services preferred.
• Comfortable interacting with families, tourists, and guests of all ages.
• Ability to upsell packages and promotions.
• Basic math skills and ability to process transactions.
• Ability to multitask in a fast-paced entertainment environment.
• Comfortable using POS systems, ticketing systems, and payment terminals.
• Reliable, punctual, and team-oriented.

Requirements:

• Ability to stand for extended periods.
• Ability to lift up to 25 lbs.
• Ability to bend, reach, and perform routine physical tasks.

Benefits:

• Fun and energetic work environment.
• Commission opportunities on sales.
• Employee discounts on attractions.
• Complimentary attraction passes.
• Opportunity to work in a dynamic entertainment and hospitality setting.

Apply Today Join our team and help create unforgettable experiences for guests and families every day!

Equal Opportunity Employer Five Star Parks & Attractions is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applicants of all backgrounds to apply.