Collector 1

Collector

Location: 5701 Airport Road Temple Contract till End of Jan 2026 (possible extension and conversion to Full time) 8 - 5 CST Monday - Friday (Onsite) Payrate: $20/hr

Collections from insurance companies, medical collections knowledge EPIC HB Resolute and Claims experience must 3-5 years experience

JOB SUMMARY

The Collector under general supervision and according to established procedures, performs collection activities for assigned accounts. Contacts patients and insurance company representatives by telephone or through correspondence to check the status of claims, obtain insurance information, check on interim billings, and counsel patients on financial arrangements. Maintains collection files on the accounts receivable system.

ESSENTIAL FUNCTIONS OF THE ROLE

• Performs collection activities for assigned accounts.
• Contacts patients, insurance companies, attorneys, employers and Physicians to resolve payment difficulties or arrange satisfactory payment plans.
• Contacts patients and insurance company representatives by telephone or through correspondence to check the status of claims, obtain insurance information, check on interim billings, and counsel patients on financial arrangements.
• Maintains collection files on the accounts receivable system.
• Enters detailed records consisting of any pertinent information needed for collection follow-up.
• Processes accounts for write-off.
• Conducts thorough research or accounts to determine if they qualify for write-off.
• Presents complete documentation to the Billing and Collections Manager for approval.
• Counsels patients regarding accounts and responds to patient inquiries.
• Communicates with collection affiliates and provides information to the Credit Bureau in solving payment difficulties.
• Receives, reviews, and responds to correspondence related to accounts. Takes action as required.

KEY SUCCESS FACTORS

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White Health.