Senior AV Associate, IT Operations

Position Summary IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award‑winning specialty business units Helix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Essential Functions Performs on-site commissioning including, but not limited to, configuration of digital audio signal processors, video conferencing systems, VoIP endpoints, and other audiovisual equipment as required. Coordinates with AV Technical Manager on projects. Keep track and handle Helix tickets for resolutions. End-to-end troubleshooting and resolution of all issues related to our site’s integrated AV systems (diagnostics, resetting codecs, display & audio connectivity issues, joining meetings, cabling, break/fix, AV rack, etc.). Coordinates with AV Vendor on solutions. Maintain XIO Cloud system to keep all our Microsoft Teams Room devices up to date. Monitor and maintain Condeco room scheduler equipment. Monitor alerts and troubleshoot the Condeco system to ensure equipment is always online and working. Enter CISO exceptions for all AV accounts and manage annual renewals. Run MS Live Events, work with Brands to manage the Live Events forms, and set up demos, testing and producing the Live Events when needed. Train staff when necessary on conference room equipment and Teams platform. Assist EAs with ELT meetings when needed. Assist in building out conference rooms by installing Crestron MS Teams Room devices. Manage the AV vendor for advance repairs when needed. Some need to travel to different sites on occasion. Skills, Experience and Education Requirements Crestron Programming and Debugging: 3-5 years. Crestron NVX System: 3-5 years. Crestron Toolbox: 3-5 years. Tesira Forte Biamp systems and adjusting audio levels: 3-5 years. Experience with Shure mics and speakers. Experience with Sonos systems. Experience using Microsoft Teams and running Live events, webinars, and general knowledge of the Teams platform. Experience with Zoom meetings and webinars, and general knowledge of the Zoom platform. Basic knowledge of Google Meetings. Basic knowledge of O365 and Azure. Desired Skills & Experience Minimum 3-5 years working as an AV Tech preferred. Experience performing each of the job responsibilities outlined above in an associated industry. Salary Range The salary range for this position is $70,000 and $80,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications. Benefits of Joining IPG One of our primary goals is to support the health and well‑being of you and your family. Our compensation plan includes the following benefits, in addition to many others: Healthcare Options: Medical, Dental, Vision, Prescription. #J-18808-Ljbffr Interpublic Group