Heavy Service Driver - Roadside

Job Summary

The Heavy Roadside Service Driver is responsible for providing prompt, safe, and professional roadside assistance to motorists experiencing vehicle issues. This role involves responding to service calls, assessing situations, and performing heavy vehicle services to help customers get back on the road quickly while delivering excellent customer service.

Key Responsibilities

• Respond to dispatched roadside assistance calls in a timely and professional manner
• Perform roadside services including, but not limited to:
  • Jump starts
  • Tire changes
  • Lockout services
  • Fuel delivery
  • General mechanical assistance
  • Mounting Tires
• Safely operate a roadside service vehicle and maintain required equipment
• Accurately assess vehicle conditions and determine appropriate service solutions
• Communicate clearly with dispatch and customers regarding service status
• Follow all safety procedures, traffic laws, and company policies
• Complete service documentation, reports, and digital records accurately
• Maintain a clean, organized, and service-ready vehicle
• Represent the company professionally at all times

Qualifications

• Valid driver's license with a clean driving record
• General knowledge on 18 wheelers and large trucks
• Ability to pass background check and drug screening
• Previous roadside assistance, towing, automotive, or mechanical experience preferred (training may be provided)
• Strong customer service and communication skills
• Ability to work independently and make sound decisions in the field
• Basic mechanical knowledge and problem-solving skills

Physical Requirements

• Ability to lift, push, and pull up to 50 lbs.
• Ability to bend, kneel, stand, and work in varying weather conditions
• Ability to work outdoors, on roadways, and in traffic environments

Schedule & Availability

• Flexible schedule including nights, weekends, holidays, and on-call shifts as required
• Overtime may be required based on call volume

Work Environment

• Outdoor, roadside, and traffic-adjacent environments
• Exposure to varying weather conditions and emergency situations

Preferred Skills (Not Required)

• Experience with GPS and dispatch systems
• Knowledge of vehicle safety and roadside protocols
• Bilingual abilities a plus

Physical Requirements

• Lifting 40-75 lbs. (tires, jacks, batteries, tools)

• Moving equipment in and out of the service vehicle

• Bending, kneeling, crouching, and squatting

• Working in tight or awkward spaces (e.g., under a vehicle)
• Standing for long periods
• Entering/exiting a service truck repeatedly

Benefits Offered:

• Paid Holidays
• Two medical plans
• Two dental plans
• Vision
• $15K Employer paid Life and AD&D
• Voluntary Insurance plans
• 401(k) Plan
• Short Term Disability
• Long Term Disability
• Hospital Indemnity
• Cancer plan
• Accident
• PTO
• Employee Assistance Program
• Sign on Bonus
• Employee Referral Bonus

EEOC Policy Statement - Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications.