Team Leader

Position Summary The Shift Lead is responsible for executing restaurant operations in conjunction with the Restaurant Manager. The Shift Lead follows standard operational procedures for living the Brand Values and helping the brand thrive. Focus is on influencing guest‑centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements. Job Functions Maintains the restaurant's brand image by ensuring cleanliness, proper maintenance, and excellent service. Treats all team members with respect and dignity. Follows company guidelines and executes protocols for daily activities to achieve excellence in restaurant operations. Encourages restaurant teams to consistently deliver outstanding guest service and food quality, adhering to brand systems, procedures, and food safety requirements to create a memorable guest experience. Collaborates with other team members to implement long‑term sales growth initiatives aimed at driving profitable sales growth. Regularly reviews, practices, and modifies operations as needed to continuously improve the guest experience. Supports the Restaurant Manager in identifying and training internal candidates for Shift Lead positions. Assists in training employees and ensures that operations are executed according to company standards. Interacts with guests and the community, responding to their questions, concerns, and complaints promptly and professionally to achieve positive resolutions. Escalates concerns to the Restaurant Manager as necessary. Aids the Restaurant Manager in using management information tools to analyze restaurant operational and financial performance. Helps identify trends and suggests actions for improvement. Monitors costs and ensures adherence to budget and restaurant goals. Complies with all state and federal labor laws and regulations. Requirements Education High school diploma or equivalent required. Applicants must be at least 18 years old. Experience 6+ months of restaurant operations experience. Skills / Knowledge / Abilities Must complete Shift Lead training classes; some states require ServSafe certification. Ability to communicate in English is required; Spanish comprehension is helpful. Fundamental reading, writing, math and computer/POS skills are required. Must have access to adequate transportation and complete the administrative driving requirement. Physical Requirements May be required to reach, bend, stoop, climb, and/or lift up to 50 pounds. May be required to operate/access equipment at standard heights while walking or standing for the entire shift. Hazards include slipping, tripping, burns, cuts, abrasions, and falls. Must be willing to work a variety of shifts, sometimes exceeding eight hours, based on operating hours. Must be able to work weekends and holidays. Position Competencies Customer Focus ‑ Dedicated to meeting expectations and requirements of internal and external customers; gathers customer information for improvements; establishes relationships and gains trust. Dealing with Ambiguity ‑ Effectively copes with change; shifts gears comfortably; acts without full picture; manages risk and uncertainty. Functional/Technical Skills ‑ Holds functional and technical knowledge and skills to perform the job at a high level. Learning on the Fly ‑ Rapidly learns new problems; open to change; experiments for solutions; grasps essence and underlying structure. Listening ‑ Practices attentive listening; accurately restates opinions; tolerates disagreement. Problem Solving ‑ Uses rigorous logic and methods; probes all sources; identifies hidden problems; honest analysis; looks beyond obvious. Time Management ‑ Uses time effectively; prioritizes; achieves more in less time; handles broad range of activities. Reasonable Accommodation Applicants with disabilities may be entitled to reasonable accommodation under federal, state, and local laws. Jack in the Box is committed to providing reasonable accommodation for qualified individuals with disabilities, as well as for those with certain religious beliefs or observances. This ensures equal opportunities and allows performance of the essential functions of the job. Benefits Medical insurance 401k for eligible employees PTO (vacation and holiday) Flexible schedules Free daily meal Promotional opportunities Compensation Competitive wage of $21.00 to $28.00 per hour. Equal Opportunity Employer Jack in the Box values diversity and is committed to providing equal opportunities. Employment decisions and rewards are based on job responsibilities, business needs, and individual performance merit. The company does not consider age, gender, race, religious affiliation, veteran status, sex, gender identity, sexual orientation, disability, or any other protected category recognized by applicable laws. #J-18808-Ljbffr