VTC Administrator

Responsibilities and Qualifications RESPONSIBILITIES Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a white‑glove service. Provide both active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead. Use TMS, CMS, CMM for conference control and scheduling, ensuring adherence to current STIGs, with guidance from the lead. Assist the lead in setting up and preparing VTC meetings for FLAG level or SES employees 60 minutes ahead of the conference time. Provide TierII support to troubleshoot VTC conferences, including connectivity, audio, and video issues, under the supervision of the lead. Perform CODEC updates and other technical administrative duties as assigned, in coordination with the lead. Assist the lead in providing 24/7 onsite support for critical VTC service issues, including fault isolation, performance analysis, and incident management. Support the lead in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure. Create, update, and manage trouble tickets in the DLA ITOC ServiceNow Remedy system, with oversight from the lead. Assist the lead in maintaining and updating the Configuration Management (CM) process, tracking changes to the DLA Enterprise VTC Network. Support the lead in performing proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software. Ensure all VTC components are configured per DISASTIGs, Federal IA policies, and US CYBERCOM directives, under the supervision of the lead. Provide software and configuration updates as required by DOD IA directives, in coordination with the lead. Assist the lead in providing over‑the‑shoulder or remote training on VTC operations, including scheduling, monitoring, and troubleshooting. Support the lead in creating and updating documentation, including CONOPS, SOPs, quick start guides, and troubleshooting guides. Assist the lead in providing weekly operational status reports and updates on VTC infrastructure to DLA and other relevant authorities. REQUIRED QUALIFICATIONS Must possess an Active Secret Clearance with IT‑I Sensitivity. DoD Approved 8570 Baseline Certifications – Category IAT Level II (one of the following): CCNA Security, CySA+, GICSP, GSEC, Security+, SSCP. Computing Environment Certification: 100‑150 Cisco Certified Support Technician (CCST) Networking. Experience: Two to Five (2‑5) years of progressive Information Technology (IT) experience in the Video Teleconferencing field, including deployment, trouble‑shooting, and supporting VTCs in a dynamic environment. Overview We are seeking a VTC Administrator to join our team supporting DLA's Video Operations Center (VOC). TekSynap is a fast‑growing high‑tech company that understands both the pace of technology today and the need to have a comprehensive well‑planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full‑time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short‑term and long‑term disability plans, vacation time and holidays. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Location: Richmond, VA (on‑site) Type of environment: Office Noise level: Medium Work schedule: SecondShift; Monday – Friday (1600 – 0000); May be requested to work evenings and weekends to meet program and contract needs. Amount of Travel: Less than 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE US Citizen Secret clearance with IT‑I sensitivity required OTHER INFORMATION TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact View email address on click.appcast.io for assistance. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. #J-18808-Ljbffr