Shipping & Receiving Supervisor

Description

Job Summary

The purchasing supervisor will ensure that the correct amount of stock is on hand, that stock is rotated, received, and correctly documented when issued. Administer and supervise food, beverage and supply purchasing, receiving, storage, inventory and distribution. Assist in controlling costs, maintain standards through effective purchasing. Assist with the supervision and training of the storeroom clerks.

Essential Functions

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate internal and external guests' needs, respond promptly and acknowledge all internal and external guests, however busy and whatever time of day.
• Maintain positive internal and external guest relations at all times.
• Resolve internal and external guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of property management system and manual procedures.
• Set up and organize work station with designated supplies, forms and resource materials; report shortages to supervisor.
• Check rotation of stock.

Build and maintain positive and honest supplier relationships

Visually inspect all incoming product

Supervise the loading, unloading and dispatching of delivery trucks

Determine the best method of storage to meet HACCP guidelines

• Ensure storage procedures are followed.
• Check stock daily.
• Handle emergency shortages.
• Process requisitions.
• Monitor slow moving items.
• Review and verify Issues.
• Process returned goods.
• Complete close-out at the end of each day.
• Maintain log book.

Other Duties

• All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
• Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
• Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
• Comply with hotel grooming standards for both uniformed and non-uniformed associates.
• Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
• Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Working Conditions & Physical Requirements

Physical Effort:

Significant portions of day require prolonged standing, moving, lifting and sedentary work. Ability to visually review documents and computer screen throughout day.

Physical Environment:

Ability to walk or stand for extended periods of time during course of shift.


Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Work Schedule:

Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.

Safety:

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Qualifications

Education:

High school diploma or equivalent vocational training certificate required. Some college or college degree preferred. Degree in hospitality management preferred.

Experience:

Two years supervisory experience, preferably in a hotel/resort setting. Culinary experience is strongly preferred.

Computer Skill & Other Technical Skills:

Ability to utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.

Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).

Communication:

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Licenses or Certifications:

n/a

Other:

Must be customer-service oriented and have excellent hospitality skills.

Must be able to calculate basic mathematic functions.