Virtual Branch Representative

Job Description

Job Description

Join Our Team as a Virtual Branch Representative!

Where Exceptional Service Meets Meaningful Sales Conversations

Are you passionate about helping people, building relationships, and confidently recommending solutions that truly make a difference? Do you enjoy working in a fast-paced, digital-first environment where every interaction counts?

If so, we’d love to meet you!

We’re looking for a Virtual Branch Representative who brings energy, empathy, and a sales mindset to every member interaction. In this role, you’ll serve as a trusted financial partner, providing outstanding service while identifying opportunities to connect members with the right products and services to support their financial goals.

What You’ll Do (and Love Doing!)

As a key member of our Virtual Branch team, you’ll:

• Deliver exceptional member experiences through phone, email, chat, and text, making every interaction welcoming, professional, and efficient.
• Proactively identify, recommend, and cross-sell credit union products and services that best fit each member’s needs. Your conversations matter, and they help our members thrive!
• Open and close accounts, process loan applications, order cards, complete stop payments, and support members with share accounts, IRAs, e-statements, and more.
• Assist members with basic loan questions and remote access tools, helping them feel confident using digital services. 
• Handle incoming calls, emails, chats, and texts with accuracy and urgency, responding to emails within 24 hours and chats/texts within 5 minutes. 
• Research and resolve member questions or concerns, ensuring thoughtful follow-up and complete satisfaction. 
• Continuously build your product knowledge so you can confidently offer solutions and contribute to the organization’s growth. 
• Represent our Credit Union’s Vision, Mission, and Core Values in everything you do. 

What We’re Looking For

You’ll be a great fit if you bring:

• A high school diploma or GED and 3+ years of customer service experience, ideally with sales or financial services exposure.
• Strong communication skills and a genuine desire to help, and sell, by understanding member needs.
• Confidence using computers and systems, including Microsoft Word and Excel, with the ability to quickly learn new platforms. 
• A results-driven mindset: you enjoy meeting goals, offering solutions, and contributing to team success.
• Flexibility to work assigned schedules based on business needs.

Why You’ll Love Working With Us

• Be part of a collaborative, supportive team that values service excellence and sales success.
• Make a real impact by helping members improve their financial well-being, every single day.
• Grow your skills in sales, service, and financial products within a respected credit union environment.
• Enjoy a professional office-based work environment with opportunities for training and development.
  

*This is not a work from home position. This position is on site at 1115 N Westover Blvd Albany, Ga*