Lead Food Service Worker

Summary
Schedule: 6:30am-3pm, Saturday and Sunday. The Lead Food Service Worker performs a variety of functions related to the safe assembly, distribution and service of food for Hospital patients, visitors and staff.

Does this position require Patient Care?
No

Essential Functions
-Attends department meetings, monthly in-services, training classes, etc., as assigned.


-Anticipates and meets customer needs; takes appropriate steps to rectify issues.


-Maintains cleanliness of work areas and equipment. Regularly works on sanitation projects assigned by manager.


-Demonstrates a positive and friendly attitude.


-Adheres to all HACCP standards.


-Alerts supervisor to any concerns, discrepancies, product shortages, etc.


-Actively supports and upholds department goals to maintain or improve operations and customer satisfaction and drive Press Ganey satisfaction scores.


-Sets up and stocks food station for meal service. Assembles, delivers and/or retrieves patient meal trays. Prepares food items for trayline.


-Position may include operating dish machine, trash compactor, mopping floors.


-Serves as primary trainer of new employees as well as cross-training of fellow employees.


-Acts as a mentor to new hires: supporting their training and development, assessing their learning gaps, offering guidance, and providing feedback to the management team during the new hire probationary period.


-Serves as an ambassador or champion for department and hospital initiatives.


-Actively participates in and supports department Lean initiatives and submits cost-saving and time-saving ideas.


-Leads by example and displays initiative in assisting coworkers.

Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Servsafe Food Handlers Certification - Servsafe National Restaurant Association preferred
Experience
A minimum of two years experience with room service dining. required A minimum of one year experience at BWFH as a Food Service Worker required
Knowledge, Skills and Abilities
- Staff adheres to all I C.A.R.E. Standards.
- Must be able to read menu items in English (exception is the pot-washer position).
- Must be able to communicate in English (exception is the pot-washer position).
- Must be able to juggle multiple tasks in a fast-paced environment.
- Work requires ability to push trucks and carts with food and supplies.
- Must be proficient in all trayline and room service positions.
- Has demonstrated good rapport with nursing.
- Performance Appraisals indicate consistent, high performance; with top scores in the I-CARE Standards.
- Has not been in a disciplinary process and has no patient complaints regarding service.


Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)
• Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Occasionally (3-33%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Occasionally (3-33%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.