Conference and Events Services Manager at InterContinental Washington DC - The Wharf
$30 - $35 per hourFull-time
IHG Hotels & Resorts
About Us is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality for Good - comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights. Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world. Having recently added a host of incredible properties to our portfolio, we now stand as one of the world's leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences. About the hotel A luxurious hotel destination at The Wharf on D.C.'s Waterfront, the InterContinental Washington D.C. - The Wharf in the reimagined Wharf neighborhood brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. - The Wharf enjoys the most incredible waterfront views of D.C. Steps away from America's political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river's edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting. Featuring a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike. About the position Our hotels bring people together. We're searching for a Catering Sales Manager capable of juggling bookings, building strong client relationships and pulling together truly unforgettable events, meetings and conferences. A little taste of your day-to-day As a Catering Sales Manager,you will develop business through direct sales solicitation; secure new accounts, maintain existing accounts and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction. Oversee client functions to ensure customer satisfaction.
- Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering revenue goals are met or exceeded. Actively prospect and qualify new business.
- Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.
- Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures
- Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
- Check function room set ups prior to guest arrival, ensuring all details are in agreement with client's requirements and hotels standards. Ensure deficiencies are corrected by appropriate personnel.
- Welcome group contact upon arrival at function and ensure guest satisfaction.
- Monitor and ensure all functions are set up, refreshed, and broken down in compliance with scheduled times and departmental procedures.
- Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines.
- Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.
- Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
- Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
- Interact with outside contacts:
- Guests - to ensure their total satisfaction
- Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. - to ensure repeat business, follow up on events, and generate new business
- Other contacts as needed (Professional organizations, community groups)
- May assist in developing and implement sales actions plan as assigned. May also participate in the annual budgeting and planning process.
- May assist client in menu planning. May coordinate food, beverage, table arrangements and decorations with Banquet Department.
- Perform other duties as assigned.
- Frequently standing up or moving within and outside of the facility
- Carrying or lifting items weighing up to 25 pounds
- Handling objects
- Bending, stooping, kneeling
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Ability to travel to attend workshops, tradeshows, conventions, etc.
- May require a valid Driver's License.
- May be required to work nights, weekends, and/or holidays.
Vacancy posted 13 days ago
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