Quality Assurance Consumer Care Coordinator

Bring Your Passion for Quality to the Table!

We are a leading food manufacturer looking for a Quality Assurance & Consumer Care Specialist to join our Corporate QA team. You will bridge the gap between consumer feedback, corporate QA, and plant operations—ensuring our brand promise of quality and safety is upheld across all products.

Key Responsibilities

• Consumer & Customer Support: Act as the primary contact for consumer feedback across all channels (phone, email, web, social media). Manage quality issues with Food Service Sales representatives, coordinate with Claim Adjuster Services (CAS), and send samples to external labs when needed.

• QA Website & Systems Admin: Administer the Quality Issues website, update catalogs, and coordinate IT improvements. Train new users on the Consumer Care system. Maintain the Document Control Module and central databases for raw materials and product specifications.

• Plant & Audit Support: Work with Plant and QA Managers to resolve consumer issues. Support BRC (GFSI) and gluten-free (GFMS) certifications, plant-level audits, documentation standardization, and bi-annual FDA facility registrations.

• Reporting & Communication: Prepare weekly/monthly Quality Issue reports for Retail and Food Service. Design and distribute the monthly internal QA & Food Safety Newsletter. Support special studies and corporate QA projects as assigned.

Qualifications & Skills

• Experience: Background in customer service, QA support, or a related field.

• Education: Bachelor’s degree preferred.

• Languages: Ability to speak in English and Spanish preferred.

• Technical Skills: Proficient in Microsoft Office (Excel, Word, PowerPoint, Visio) and customer web portals.

• Skills: Written and verbal communication, organization, and cross-functional teamwork.

What We Offer

• Competitive pay and full benefits (Health, Dental, Vision, PTO).

• Collaborative work environment with a growing national brand.

To Apply: Send your resume to View email address on randstadusa.com or apply below. 

salary: $59,000 - $64,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Primary contact with consumers to ensure their feedback regarding company products is properly addressed.
• Primary contact with Food Service Sales representatives /customers regarding quality issues.
• Responsible for following up with the QA Managers/Plant Managers from facilities to
ensure consumer issues are effectively addressed.
• Quality Issues Website administration
• Quality Issues reports
• Responsible on following up with any complaint with Claim Adjuster Services (CAS).
• Training of new Consumer Care system users (Quality Manager, Sales Personnel, etc.)
• Create, prepare QA Food Safety newsletter monthly and distribute internally.
• Send complaint samples to External laboratory for analysis and/or identification. If needed.
• Follow up with consumers on all issues received (phone, email, regular mail, website, social
media)
• Partner with QA Managers for any customer system new accounts setting.
• Assist on Customer Requirements and Customer Specifications Management System.
• Assist on Raw Materials and Finished Product Specifications Central Database.
• Assist and maintain Document Control Module System.
• Assist on collecting data, data entry information into all customer’s portal web bases.

The essential functions of this role include:

• working in a smoke free environment
• wearing steel toe shoes
• manual lifting up to 50lbs
• standing for 8 hours at one time

Skills

• Communication
• Decision Making
• Multi-tasking
• Problem Solving
• Microsoft Office
• Quality Assurance
• Food Production

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.