Imaging Professional Support Supervisor

Imaging Professional Support Supervisor

Be the leader behind a seamless patient experience. At Loyola Medicine, our Imaging Professional Support Supervisor plays a critical role in leading teams, optimizing operations, and ensuring every patient receives the exceptional service and care they deserve.

About the Role

Under the direction of the Director Radiology, the Imaging Professional Support Supervisor leads the daily operations of the Imaging Support Services team for the region, including Dynamic Schedulers, Image Management, Service Representatives, and other administrative support staff. This role is responsible for ensuring operational excellence, exceptional customer service, and achievement of key performance metrics across all Imaging modalities. The Supervisor partners closely with clinical and operational leaders to drive efficiency, optimize workflows, and support a seamless patient experience. Responsibilities include staff leadership and development, performance management, policy compliance, budget monitoring, and continuous quality improvement. Success in this role requires strong leadership, problem-solving abilities, and a commitment to delivering outstanding service while supporting the goals of the Imaging department.

Operations Management

• Oversees daily operations, staffing, and scheduling to ensure efficient department performance and quality patient care.
• Monitors productivity, performance metrics, and operational goals; implements process improvements as needed.
• Conducts staff huddles, addresses operational issues, and ensures compliance with departmental and regulatory standards.

Leadership & Staff Development

• Recruits, hires, trains, and develops imaging staff.
• Provides coaching, performance feedback, and corrective action when necessary.
• Promotes professional development, ongoing education, and a culture of accountability and excellence.

Scheduling & Resource Management

• Oversees scheduling operations to maximize patient access and department efficiency.
• Maintains scheduling workflows, templates, and system utilization.
• Collaborates with physicians and leadership to optimize resources and patient flow.

Minimum Qualifications

• Associate degree or equivalent training acquired via work experience or education

Minimum Experience Required:

• 6-10 years of previous job-related experience

Computer Skills:

• EPIC
• Microsoft PowerPoint
• PACS
• Patient Safety Communication System
• UKG

Additional Qualifications (nice to have)

• Bachelor's degree
• 5+ year of previous job-related experience
• Preferred industry work experience in healthcare or service industry

Perks & Benefits

• Day?One Benefits (Medical & Dental)
• Competitive shift differentials
• Career development & advancement pathways
• Tuition reimbursement
• Eligible for Public Service Loan Forgiveness (PSLF)
• 403(b) with employer match
• On?site fitness centers (Gottlieb Memorial Hospital & LUMC)
• Employee referral rewards
• Perks & discount program

Pay Range: $25.7100 -$41.1400 per hour

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.