Temporary Administrative Support Associate

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POSITION ANNOUNCEMENT Temporary Full-Time Student Support Associate

The Tennessee College of Applied Technology Northwest is accepting applications for a temporary full-time

Student Support Associate.

Minimum Qualifications: High school diploma required; technical diploma or associate's degree preferred. Minimum of 3 years related work or office experience. Must be proficient in Microsoft Excel,

Word and PowerPoint . Prior financial aid experience preferred.

General Duties:

• Conducts needs analysis in compliance with federal criteria to determine the relative eligibility of each financial aid applicant.
• Conducts verification of student and parent application data in compliance with federal criteria.
• Determines the amount of financial aid to be awarded through the packaging process according to federal, state and institutional requirements. Monitors individual student awards. Resolves data conflicts and over awards.
• Provides financial aid counseling to students and parents regarding all aspects of the financial aid process. Makes necessary referrals to other student service offices.
• Helps monitor and evaluate Satisfactory Academic Progress of students. Assists with adjunction of student appeals relating to academic progress.
• Interacts with appropriate outside entities in order to facilitate the student eligibility process.
• Utilize enhanced internal and external communication systems to inform parents and students about financial aid policy and procedures.
• Coordinate with Business Office and Student Services. Assist team members when necessary to enable the success of the department.
• Other duties as assigned.

Specific Duties:

• Exceptional customer service, organizational skills with the ability to organize and prioritize multiple complex projects.
• Exceptional oral and written communication skills. Must be able to communicate sensitive and/or complex information in a confidential and straightforward manner.
• Must be a creative problem solver.
• Must possess a high level of accuracy, self-motivation, strong attention to detail, and the ability to handle a heavy work load.
• Familiarity with academic environment, policies and procedures, knowledge of Banner preferred.
• Must be willing to work additional hours and travel as necessary.

Salary : Commensurate with qualifications and experience and according to salary guidelines established by the Tennessee Board of Regents.

Application Deadline : Review of application will commence immediately and will continue until position is filled.

Application Procedure : Please visit for a copy of the TCAT Northwest job application. Interested applicants should submit a cover letter, resume, transcripts, and application to:

Latia Smith, Tennessee College of Applied Technology Northwest,

340 Washington Street, Newbern, TN 38059 View email address on us.fitly.work

EOE/Title IX/Title VI/ADA Employer

A Tennessee Board of Regents institution

Job Types: Full-time, Temporary, Contract

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person