IT Helpdesk Agent

At Fitzsimons , we're not just about technology - we're about people . If you're passionate about helping others, solving problems, and keeping things running smoothly behind the scenes, we want YOU on our IT team! We believe in P ride, I ntegrity, and P assion in everything we do - our w ords, a ctions, and m otivations. PIP WAM ! Every interaction matters, and we're committed to creating an exceptional experience for our employees every day. Why Choose Fitzsimons? Because we care - about our members and our team. As an IT Helpdesk Agent , you'll be the go-to support for our internal staff, helping them stay connected, productive, and confident using technology. You'll play a vital role in ensuring smooth daily operations while building strong relationships across the organization. Plus, we offer outstanding benefits to support you both professionally and personally. Tuition reimbursement & educational assistance - We support your growth! Internal development opportunities - Build your IT career with us. HSA with employer contribution - We've got your back. Wellness programs - A healthy team is a happy team. Paid time off benefits - Time for YOU matters. 401(k) plan with 5% employer match - Invest in your future. Employee loan discounts - Supporting your financial journey. Employer-paid short-term disability, long-term disability, and life insurance Paid parental leave - Because family comes first. Three hours of volunteer paid leave every month - Give back to the community! As an IT Helpdesk Agent, you'll be the tech hero our team relies on! What You'll Do: Provide first-level technical support by handling and resolving Level 1 IT tickets through the help desk system, documenting solutions, and escalating issues when needed. Deliver friendly, patient support to staff via phone, email, and in person. Set up new employee workstations, including PCs, monitors, phones, and peripherals. Install, update, and maintain standard software applications. Perform basic hardware replacements and swaps (laptops, desktops, monitors). Support the employee lifecycle - onboarding new hires, managing access changes, and assisting with offboarding tasks. Complete daily system checks using standard checklists to ensure smooth IT operations. Replace printer consumables and coordinate escalation for complex issues. Assist the IT Manager with projects, initiatives, and inventory tracking. Follow cybersecurity best practices and help staff understand safe computing habits. What We're Looking For: A positive attitude and a genuine desire to help others. Strong communication skills with the ability to explain technical concepts clearly and patiently. Problem-solving skills and a willingness to learn new technologies. Attention to detail and the ability to stay organized in a fast-paced environment. A high school diploma (or equivalent) and at least 6 months of customer service experience. Familiarity with Windows and Microsoft products is a plus. IT-related experience or certifications (such as CompTIA A+) are preferred but not required. Ready to Join Us? Apply today for the IT Helpdesk Agent position and take the next step in building a rewarding IT career with a team that truly values you. This isn't just a job - it's an opportunity to grow, learn, and make a meaningful impact every day. If offered the position, employment is contingent upon a background check and bondability. Applicants must reside in the Denver/Metro area to be considered. #J-18808-Ljbffr Fitzsimons Credit Union