Medical Front Desk Receptionist

Job Description

Job Description

Eyecare Professionals is looking for an energetic, professional Front Desk Receptionist for a very busy established Optometric Practice. We offer a high quality and respectful working atmosphere with excellent benefits. Applicant must be able to be productive without constant direction, have strong customer service skills and enjoy working in a busy office environment.

Responsibilities include

• Answer incoming calls and assist callers using a friendly and professional manner.
• Accurately screen clinical nature of phone calls for proper scheduling.
• Schedule and reschedule appointments in an efficient manner to maximize provider schedules.
• Verify and accurately document demographic information for patients, including insurance.
• Ensure accurate and complete documentation for new patients and changes for established patients returning for follow-up.
• Direct incoming calls to appropriate personnel documenting detailed messages promptly and accurately.
• Prepare new patient packets and new patient correspondence per policy.
• Greet patients with enthusiasm; provide a warm, welcoming first impression for the practice.
• Perform front desk duties of check-in and check-out, accurately documenting patient demographics.
• Prepare, collect and accurately record all patient payments and collections of balance due.
• Scan insurance cards and patient information into electronic health record.
• Maintain confidentiality at all times.

Desired Characteristics:

• Exceptional customer service skills.
• Excellent oral and written communication skills.
• Professionalism.
• Relate to a wide variety of people.
• Ability to be empathetic, tactful and maintain objectivity.
• Ability to remain calm in stressful situations.
• Work well with others.
• Reliable/dependable.
• Ability to problem solve.
• Accurate with attention to detail.
• Excellent computer skills.
• Ability to organize and prioritize tasks effectively.
• Spanish is a plus
• Prior medical office experience preferred

Eyes are important indicators of overall health, and comprehensive eye care goes beyond a prescription for glasses or contact lenses. At Eyecare Professionals, our eye doctors take the time to get to know you, your eye care history, and your vision needs.

Located in Lantana, FL, our optometrists treat patients from Lake Worth, Boynton Beach and West Palm Beach, and surrounding communities. From comprehensive eye exams to advanced vision services, our optometrists strive to help you maintain and improve your eyesight. Emergency services include conjunctivitis or ‘pink eye’ treatment as well as foreign body removal.

Company Description

Eyes are important indicators of overall health, and comprehensive eye care goes beyond a prescription for glasses or contact lenses. At Eyecare Professionals, our eye doctors take the time to get to know you, your eye care history, and your vision needs.\r\n\r\nLocated in Lantana, FL, our optometrists treat patients from Lake Worth, Boynton Beach and West Palm Beach, and surrounding communities. From comprehensive eye exams to advanced vision services, our optometrists strive to help you maintain and improve your eyesight. Emergency services include conjunctivitis or ‘pink eye’ treatment as well as foreign body removal.