Apprentice Plumber (Chicagoland - South)

Job Description

Job Description

Who we Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment. 

Position Summary

The Apprentice Plumber provides emergency and maintenance plumbing services to residential customers across Illinois. The Apprentice Plumber delivers high-quality repairs and installations while prioritizing customer safety, compliance, company standards, professionalism, and customer service.

This role offers consistent plumbing work (no commercial jobs), commission opportunities on equipment sales, and strong support for career growth—including fast sponsorship for apprentices, company-paid continuing education, and coverage of licensing exam/testing costs.

While OHS headquarters is located in Naperville, this is a field-based position with regular travel to customer homes in the greater Chicagoland (South) using a company-provided vehicle that you take home.

Responsibilities include but are not limited to:

• Continuously provide the highest levels of customer service while representing the company with professionalism and integrity
• Diagnose, test for, and document gas leaks in existing or new installations
• Perform emergency repairs on leaking, loose, clogged, or damaged plumbing components
• Complete all types of plumbing repairs, including:
  • Minor steam line repairs and re-routing
  • Natural gas pipe repairs and re-routing
  • Storm and sewage line maintenance, repairs, and preventative maintenance
• Perform plumbing repairs and upgrades including:
  • Sinks, faucets, radiator valves, and traps
  • Toilets, bathtubs, drain lines, and water supply lines
  • Natural gas line risers
• Install and maintain appliances such as:
  • Water heaters
  • Pumps, sump pumps, sewage pumps, and ejectors
• Lay out, install, repair, or maintain pipelines for water, gas, or compressed air
• Requisition materials and supplies using approved in-house procedures
• Cycle count inventory
• Maintain expected productivity, quality, and safety metrics
• Maintain company vehicle by coordinating repairs and preventative maintenance with the Fleet Department
• Operate with a strong focus on company and customer safety, regulatory compliance, and quality workmanship

We're Excited if This is You

• Minimum of 2 years of experience working under a plumbing license
• Preferred experience diagnosing and repairing residential plumbing issues
• Commitment to continuing education to maintain and advance plumbing licensure

Computer Skills Needed to Perform the Job

• Preferred ability to operate and navigate an iPad or similar mobile device for documentation and reporting

Education

• High school diploma or GED or equivalent work experience required

Certificates, Licenses, Registrations

• Hold a current Plumbing Apprentice License with the Illinois Department of Public Health (IDPH)
• Valid driver's license

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $27.78 - $40.86 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.

Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Communicate Effectively - Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.