Data Center Technician 2 (New York)

DataBank Holdings Ltd. is a leading provider of enterprise‑class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank’s managed data center services are anchored in world‑class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX. DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. Job Overview The Data Center Technician II provides an overall focus on positive proactive end‑user customer service through phone, email, face‑to‑face, and our internal case management systems. Maintains accurate chain‑of‑custody logs of incoming and outgoing customer packages and ensures facility cleanliness. As a member of the Operations Team, the Data Center Technician II is expected to handle trouble tickets and remote hands requests from inception through resolution. Data Center Technician II are tasked with the installation of a variety of circuits, including Ethernet, Sonet, and Dark Fiber. Data Center Technicians monitor all business‑critical systems (BMS, Security) escalating issues accordingly and drive both internal and customer compliance to the company’s security standards. Responsibilities Create and maintain effective customer relationships, with customer satisfaction as the ultimate goal. Answer phone calls and emails in a timely and professional manner. Complete installation, testing and close‑out of new customer orders for computer/server hardware and software support while ensuring tickets/orders are resolved quickly and thoroughly within predefined intervals. Monitor, assist and/or resolve troubleshooting technical issues and alarms with DataBank infrastructure. Comfortable with following ERP and escalating to on‑call staff or engineering support staff as necessary in a fast‑paced data center environment. Perform physical security walkthroughs; administer security sign‑in procedures for all colocation customers, visitors, third parties and escort them to designated work location while adhering to established company security standards. Accurately capture time invested on tasks and tickets/cases (customer installs, site expansions, outages, remote hands, etc.) including capturing CAP labor on timesheet and ensuring timesheets are completed and submitted timely. Maintain facility cleanliness and tour readiness at all times. Be added to the Market’s on‑call rotation, based on Market needs. Assist as needed with readings of equipment draw/customer audits. Adhere to DataBank cabling standards. Maintain accurate inventory of work tools, test equipment and devices. Know all PR/CSP/CP processes to process vendor payment in a timely manner. Assist other departments to facilitate customer and/or auditor tours. Assist internal teams to ensure site meets all compliance requirements. Support all vendor maintenance activities within the data center. Other duties as assigned. Qualifications High school diploma required. Previous NOC/SOC/IOC experience and/or data center experience preferred. College degree in a related discipline preferred. 2–4 years of experience or demonstrated ability to meet these responsibilities/qualifications. Responsibility and dependability are a must. Reliable transportation. Trustworthy and ability to work honestly with little or no supervision, if necessary. Strong written and verbal communication skills. Ability to learn quickly and apply new knowledge and skills immediately. Ability to assess situations and escape properly, following internal procedures. Knowledge of Windows operating systems both PC and server side. Familiarity with basic hardware troubleshooting tasks, replacing hard drives, memory and motherboards a plus. Must be able to lift a minimum of 50 lbs. Familiarity with DS1, DS3, Ethernet and fiber circuits are a plus. Must be able to install and neatly manage copper, coaxial, Cat5/6, fiber and other network cable/connector types. Basic knowledge of switches, firewalls and managed storage is a plus. Benefits Health, dental and vision packages Short‑term and long‑term disability insurance Life insurance 401k with company match Paid time off and holidays #J-18808-Ljbffr Databank