Systems Administrator

Salary: $41,600 - 52,000 per year Requirements: We require 3+ years of experience in systems administration, IT support, or a similar technical function. We strongly prefer experience with warehouse management systems such as Fishbowl WMS. Experience with POS platforms and electronic shelf label (ESL) systems is considered an asset. We require working knowledge of QuickBooks or comparable accounting and data systems. We need someone comfortable troubleshooting hardware, networking, and vendor-supported systems, including POS, scale, and connectivity issues. Strong documentation abilities are needed, including SOP development and training material creation. We require willingness to travel to store locations across the GTA as needed. A valid drivers license and access to a vehicle are required. We are looking for strong problem-solving skills and the ability to work independently across multiple stakeholders. Fluency in Cantonese and/or Mandarin is required, along with English, for regular communication with store-level staff. Experience with warehouse management systems is required. Experience in IT support or systems administration is preferred. Chinese language ability is required. Responsibilities: We maintain daily data accuracy within the Fishbowl WMS across warehouse operations, including item, inventory, and location records. We provide first-line support for Fishbowl WMS and QuickBooks by diagnosing and resolving routine system issues. We train warehouse staff on Fishbowl WMS workflows and create as well as maintain the Warehouse Admin SOP and related training resources. We oversee the LBOSS POS system and electronic shelf label (ESL) system across store locations, and act as the main contact for POS and ESL vendors regarding support and system updates. We deliver on-site technical assistance at grocery store locations to resolve computer, POS, and payment system issues as they arise. We work with external service providers to troubleshoot and fix networking and connectivity concerns across locations. We diagnose and resolve issues with in-store weighing and scale systems, including Digi. We collaborate with buyers on product data setup and support communication between buyers and vendors. We address ad hoc operational issues and carry out administrative and systems projects assigned by ownership. Technologies: Hardware Support AI More: We are Freshgo Distribution Ltd., the warehouse and distribution hub for a multi-location grocery retail group serving Markham, Brampton, Mississauga, Richmond Hill, and Scarborough. This is an in-person Systems Administrator role supporting our warehouse and retail systems, with a pay range of $20.00 to $25.00 per hour. We offer casual dress, dental care, and on-site parking. Applications are reviewed manually by our HR team, and we are an equal opportunity employer committed to accommodation in line with the Accessibility for Ontarians with Disabilities Act (AODA). last updated 38 week of 2026