Store Client Advisor

Kinn is a fine jewelry brand that specializes in designing modern heirlooms. Every piece of jewelry is hand crafted from solid 14k gold, ensuring long lasting quality. Kinn’s signature pieces are designed to stand the test of time and be passed on as cherished heirlooms.

We’re looking for a full time Keyholder & Client Advisor at our Flagship Store in Culver City, California. The advisor will be responsible for various day to day tasks, including product knowledge, communication, retail sales, customer service, and ensuring a positive customer experience.

Clienteling

• Strive to exceed customer expectations by providing outstanding service experiences
• Assist customers by selecting appropriate styles based on their needs and preferences
• Use product knowledge to speak to the collection’s vision and quality
• Build & maintain an organized client book to generate appointments and drive sales through consistent outreach and follow-up
• Proactively reach out to clients based on their preferences and past purchases

Sales

• Achieve and exceed sales and metric goals
• Utilize product knowledge and trends to provide relevant styling suggestions
• Actively engage with customers, building relationships to drive repeat business
• Maintain knowledge of store key performance metrics and work towards targets
• Collaborate with management to develop action plans and sales strategies

Sales Floor / Operations

• Maintain the visual presentation of the store, ensuring VM standards are met
• Assist in floor sets and replenishment of merchandise as needed
• Complete opening and closing duties
• Collaborate with management on operational tasks
• Other duties as assigned

Client Advisors work closely with guests to understand their preferences, comfort zones, and long term image goals. They act as fashion consultants, confidants, and creative partners, helping build and evolve their personal connections through clothing and style choices.

Requirements

• Previous retail experience, preferably with a fashion luxury/contemporary brand
• Strong sales, customer service, and communication skills
• Basic computer skills (POS, Excel, Word)
• Organizational skills and an eye for detail
• Positive, high-energy, entrepreneurial spirit
• Team player who is inspired by others’ successes as well as your own
• Able to work retail hours, including weekends and holidays

• Sales commission
• Medical, dental, and vision insurance
• Company paid life insurance
• 401(k) plan with a 4% company match
• Holiday, Sick, Vacation days
• Employee discount on Kinn jewelry
• Invitations to pop ups and other company events