Business Process Engineering III (Remote)

DescriptionKforce has a client that is seeking an experienced Business Process Engineering III contractor to support a large-scale business process mapping and documentation initiative within our operations organization.Summary:The consultant will lead process discovery sessions, document complex end-to-end workflows, and help establish consistent business process documentation standards. A key component of the engagement will be coaching and training our Operations Project Team (OPT) on process mapping methodologies, facilitation techniques, and business process best practices.Key Responsibilities:* Facilitate process discovery workshops with business stakeholders and subject matter experts* Document current-state and future-state business processes* Develop process maps, swimlane diagrams, workflows, and supporting documentation* Identify process handoffs, ownership, inputs, outputs, decision points, and system interactions* Identify risks, bottlenecks, and opportunities* Help standardize process documentation approaches, templates, and best practices* Coach and train OPT team members on process mapping, process analysis, and workshop facilitation techniques* Support knowledge transfer to enable the internal team to independently perform future process mapping effortsRequirements* 5+ years of business process mapping or business process engineering experience* Insurance or financial services experience is must* Proven experience facilitating workshops and documenting complex operational processes* Strong experience with BPMN, swim lane diagrams, workflow mapping, and process documentation* Excellent communication and stakeholder management skills* Ability to review existing job aids/procedures and convert them into process flows* Ability to quickly understand and document cross-functional business processesPreferred Qualifications:* Lean, Six Sigma, Business Process Management (BPM), or related certifications* Experience documenting operational processes across multiple teams, systems, and vendors* Experience training or mentoring teams on business process methodologiesAt the conclusion of the engagement, the consultant will have:* Completed documentation for prioritized operational processes* Delivered professional process maps and supporting documentation, including Level 0 (process landscape), Level 1 (end-to-end process maps), and Level 2 (sub-process maps) with risks, bottlenecks, and opportunities clearly documented* Established process mapping standards and templates* Trained OPT team members on process mapping and documentation best practices* Increased the team's ability to independently facilitate and document future business processesJob TypeContractCompensation85 - $95