Assistant General Manager

Job Title: Assistant General Manager (AGM) Location: Hyatt House LA – University Medical Center Responsibilities Assist the General Manager in the day‑to‑day management of all hotel operations. Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others. Ensure adherence to hotel policies, procedures, and service standards. Foster a guest‑centric culture by promoting excellent customer service and satisfaction. Address and resolve guest concerns and complaints promptly and effectively. Monitor and respond to online reviews and feedback to enhance the overall guest experience. Assist in budget planning and monitor financial performance against established goals. Help control operating expenses and manage budgets for each department. Participate in the recruitment, training, and development of staff. Conduct regular performance evaluations and provide constructive feedback. Foster a positive and inclusive work environment. Monitor and maintain quality standards throughout the hotel. Implement and enforce brand standards and ensure compliance with relevant regulations. Oversee maintenance and cleanliness of the hotel facilities. Coordinate with maintenance staff to ensure proper functioning of equipment and systems. Ensure the implementation and adherence to security and safety protocols. Collaborate with relevant authorities to address any security concerns. Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data. Qualifications Proven record as a successful leader as an Assistant General Manager, Front Office Manager, or Director of Operations with a strong background in Rooms. At least 5 years of progressive hospitality experience in hotels. College degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality or Travel & Tourism Management. Hyatt brand experience preferred. Familiarity with California and Federal employment laws. Exceptional leadership, communication, problem‑solving, and critical thinking skills. Flexibility to adapt to varying shifts, including weekends and holidays. Commitment to maintaining a positive and organized work environment. Compensation $85,000 - $95,000 Equal Opportunity Statement Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr