Client Service Representative
$18 - $22 per hourVCA Animal Hospitals
Client Service Representative Veterinary Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? Do you want to advance your skills in a supportive environment? VCA Flannery Animal Hospital is seeking an Experienced Client Service Representative to join our team! We are located in New Windsor, NY, in the beautiful Hudson Valley. Our team has a shared devotion to providing progressive medicine with compassion as a driving force, and we are eager to welcome a like-minded individual! Why We Need You As the face of VCA Flannery: The Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
- Scheduling and confirming appointments.
- Placing outbound calls for follow-ups and reaching out to prospective clients.
- Presenting and explaining fees, including processing payments.
- Recommending, selecting, and obtaining products and services, including prescriptions.
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
- Managing medical records, charts, reports, and correspondence.
- Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times-both inside and outside.
Vacancy posted 1 day ago
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