Skilled Trades Dispatcher Service Coordinator

The ideal candidate will have strong communication skills the ability to multitask in a fast-paced environment and experience coordinating technicians or field service employees. This is a phone-heavy position requiring someone who is comfortable managing multiple calls scheduling technicians and keeping managers informed of work progress.

Experience in facilities maintenance HVAC plumbing electrical or other skilled trades environments is preferred but not required.

Key Responsibilities

• Serve as the primary point of contact between facility managers supervisors and skilled trades technicians.

• Answer incoming phone calls respond to service requests and coordinate maintenance and repair assignments.

• Dispatch HVAC technicians electricians plumbers maintenance technicians and other skilled trades employees to assigned locations.

• Communicate work orders job details scheduling information and service priorities to field employees.

• Coordinate technician schedules and assignments based on availability location and urgency of service requests.

• Provide updates to managers regarding technician availability job progress delays and completed work.

• Monitor open service requests and follow up with technicians to ensure assignments are completed in a timely manner.

• Assist with scheduling emergency maintenance calls and urgent service requests.

• Maintain accurate records of service calls technician assignments and work order statuses.

• Utilize dispatching software work order management systems and Microsoft Office applications to track assignments.

• Communicate schedule changes service delays and other important information to appropriate team members.

• Help resolve scheduling conflicts and coordinate adjustments to daily work assignments.

• Maintain professional and effective communication with managers technicians vendors and other personnel.

Qualifications

• 13 years of experience in dispatching scheduling customer service or service coordination preferred.

• Strong phone communication skills and the ability to handle a high volume of incoming and outgoing calls.

• Excellent organizational and multitasking abilities.

• Ability to prioritize urgent requests while managing multiple ongoing assignments.

• Strong attention to detail and follow-through.

• Basic computer skills including Microsoft Outlook Excel and other scheduling applications.

• Ability to maintain accurate records and communicate updates in a timely manner.

• Comfortable working in a fast-paced environment with changing priorities.

• Strong problem-solving skills and a professional attitude.

• Ability to work independently while coordinating with multiple managers and employees.

Preferred Experience

• Dispatching or scheduling HVAC electrical plumbing or general maintenance technicians.

• Experience working for a facility management company mechanical contractor property management company or skilled trades service provider.

• Familiarity with maintenance work orders and service request processes.

• Experience using computerized maintenance management systems (CMMS) or dispatching software.

• Knowledge of skilled trades terminology and basic maintenance operations.

• Previous experience in a call center service dispatch office or facilities operations environment.

Ideal Candidate

We are looking for someone who is:

• Comfortable on the phone: Able to communicate effectively with technicians supervisors and managers throughout the day.

• Highly organized: Capable of managing multiple technician schedules service requests and priorities.

• Quick-thinking: Able to adjust assignments and solve scheduling conflicts as situations change.

• Dependable: Follows through on assignments and ensures important information is communicated.

• Team-oriented: Enjoys coordinating between employees and management to keep operations running smoothly.