Department Manager

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At Eastwood Industries we believe that people are the most important ingredient of any business. It is the people who tell the true story of what that business stands for—and it is the people who ultimately determine what can be achieved. That is why creating a culture based on trust, respect, and inclusion is a high priority for us. We encourage and trust our people to always reach higher, learn more, and live up to their potential, delivering our customers the best global people management solutions possible.

POSITION SUMMARY: 

The DEPARTMENT MANAGER ensures that our values and standards are upheld consistently, that each guest has the best experience possible, and ultimately drives sales in a positive direction. This position supports the Divisional Manager, taking on many of the managerial daily tasks. This role is responsible for providing a second-in-command, the ‘go to’ person for most day-to-day questions. The Departmental Manager is the backup to the Divisional Manager when they are not on duty. Additionally, the Departmental Manager assists the Divisional Manager by helping with the administrative duties when needed. PRIMARY RESPONSIBILITIES: (other duties may be assigned)

• Performs all roles and duties of a Team Member.
• Models, upholds, and communicates existing and new policies, practices, and standards.
• Coaches, supports, and recognizes Team Members by providing performance feedback, including disciplinary action when necessary and sharing performance information feedback with General Manager.
• Supports Division Manager in selection and staffing of Team Members.
• Supports Division Manager in new hire training, orientation and certification, and ongoing training and development.
• Fosters teamwork to drive for results in ongoing promotions, sales building, and achieving store goals.
• Assists the General Manager in increasing profit, sales and controlling costs.

THIS JOB DESCRIPTION HAS BEEN WRITTEN TO INCLUDE THE GENERAL NATURE OF WORK PERFORMED. IT IS NOT DESIGNED TO CONTAIN A COMPREHENSIVE DETAILED INVENTORY OF ALL DUTIES, RESPONSIBILITIES AND QUALIFICATIONS REQUIRED OF EMPLOYEES ASSIGNED TO THIS JOB

Qualifications:
EXPERIENCE

REQUIRED

• 4-7 years: Management Experience

PREFERRED

• 5-8 years: Customer Service Experience

BEHAVIORS

REQUIRED

• Team Player: Works well as a member of a group

• Enthusiastic: Shows intense and eager enjoyment and interest

• Dedicated: Devoted to a task or purpose with loyalty or integrity

PREFERRED

• Functional Expert: Considered a thought leader on a subject

• Thought Provoking: Capable of making others think deeply on a subject

MOTIVATIONS

REQUIRED

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

PREFERRED

• Job Security: Inspired to perform well by the knowledge that your job is safe

• Self-Starter: Inspired to perform without outside help

Skills required:
REQUIRED

• Judgment/Decision Making - Expert

• Critical Thinking - Advanced

• Collaborative Processing - Intermediate

PREFERRED

• Problem Identification - Intermediate

• Active Learning - Advanced