Mission Support Specialist

Summary Mission Support Specialist – Provides senior‑level program, policy, and management advisory services to enhance the effectiveness of Homeland Security Investigations (HSI). Works across multiple locations within DHS. Organizational Location Department of Homeland Security, U.S. Immigration and Customs Enforcement, Homeland Security Investigations (HSI). Multiple locations specified in the announcement. Salary Salary range adjusted for locality payment. Refer to General Schedule locality pay tables. Duties Provides senior‑level program, policy, and management advisory services. Analyzes complex organizational, operational, and administrative issues. Supports organizational planning, performance management, workforce planning, and resource allocation. Develops recommendations to improve organizational effectiveness and mission accomplishment. Researches, analyzes, and reports policy data to support leadership decision‑making. Collects, interprets, and presents data, findings, and survey results. Develops and maintains administrative processes, procedures, and internal operating guidance. Evaluates processes and implements improvements to systems and operations. Prepares reports, presentations, user guides, and other program documentation. Collaborates with IT staff to develop, enhance, and manage technology solutions. Supports special projects and organizational initiatives. Plans and coordinates stakeholder engagement and liaison activities. Develops project plans, timelines, and implementation strategies. Builds and maintains relationships with internal and external stakeholders. Conditions of Employment U.S. citizen required. Successful completion of background investigation, credit check, and drug test. Male applicants born after 12/31/59 must register or be exempt from Selective Service. Probationary period may be required. Completion of Optional Form 306 and U.S. Verification system (e‑Verify) required. Direct deposit of salary to a financial institution required. Incentives available contingent on funding. No bargaining unit position. Meet closing‑date requirements and complete required assessments. Qualifications Minimum Qualifications for GS‑09 At least one year of experience equivalent to GS‑07, performing 3+ of the following: Providing support to program staff during projects or programs. Assisting with tracking mechanisms for workflow. Analyzing issues to provide relevant precedents, facts, or documentation. Assessing inquiries and determining required information and sources. OR Master’s degree or 2 full years of higher‑level graduate education, or equivalent LL.B. or J.D. OR A combination of education and experience such that the computed percentage of requirements is at least 100%. Minimum Qualifications for GS‑11 At least one year of experience equivalent to GS‑09, performing 3+ of the following: Providing technical support for projects, programs, or organizational initiatives. Researching and evaluating programmatic or administrative issues. Assessing documentation for compliance and accuracy. Advising on or resolving recurring operational or procedural issues. OR Ph.D. or 3 full years of higher‑level graduate education, or equivalent LL.M. OR Combination of education and experience qualifying at 100%. Minimum Qualifications for GS‑12 At least one year of experience equivalent to GS‑11, performing 3+ of the following: Presenting data, findings, or recommendations to leadership. Developing project plans, timelines, or implementation strategies. Planning, evaluating, or coordinating resource allocation, performance measures, or process improvement initiatives. Coordinating activities with internal or external stakeholders. Benefits DHS offers competitive salaries and a comprehensive benefits package: health, dental, vision, life, long‑term care insurance; retirement plan; Thrift Savings Plan; Flexible Spending Account; Employee Assistance Program; personal leave days; paid federal holidays; flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; fitness centers. Student loan repayment incentive may be available. Evaluation Criteria Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self‑Management Stress Tolerance Teamwork #J-18808-Ljbffr U.S. Immigration and Customs Enforcement (ICE)