Remote Customer Experience Representative

Remote Customer Experience Representative

Company: AO | Globe Life
Location: 100% Remote – U.S. Residents Only
Career Level: Entry Level | No Insurance Experience Required
Schedule: Flexible
Compensation: Commission-Based | Weekly Pay | Performance Incentives

Turn Your People Skills Into a Career With Real Growth Potential

Are you great with people, motivated to succeed, and looking for a 100% work-from-home career that offers flexibility, professional development, and long-term opportunity?

AO is expanding our virtual team and seeking motivated individuals to join us as Remote Customer Service & Sales Representatives .

You'll work directly with individuals and families who have requested information about available benefits , helping them understand their options, answering questions, and guiding them through the enrollment process.

This opportunity combines customer service, relationship management, benefits education, and consultative sales . It's designed for individuals who enjoy helping people but also want their effort, consistency, and performance to create greater earning and advancement opportunities .

No previous insurance experience is required. We provide the training, mentorship, and licensing guidance to help you get started.

✓ 100% Work From Home
✓ Qualified Client Opportunities Provided
✓ No Lead Purchasing Required
✓ No Traditional Cold Calling
✓ Weekly Commission-Based Pay
✓ Performance Bonuses & Renewals
✓ Comprehensive Training & Mentorship
✓ Performance-Based Career Advancement

What You'll Do

Customer Service & Client Support

Build relationships with prospective and existing clients while delivering a professional, positive experience.

• Meet with clients through scheduled Zoom and phone appointments

• Connect with individuals who have requested information about available benefits

• Listen to client questions, concerns, and priorities

• Provide clear and professional guidance

• Conduct benefit and policy reviews

• Assist existing clients with applicable service needs

• Maintain consistent follow-up communication

• Build long-term relationships based on trust and exceptional service

• Maintain accurate digital client records

Benefits Education & Enrollment

Help families understand their options so they can make informed decisions.

• Explain available life, accident, and supplemental health insurance benefits

• Review coverage features and available options

• Identify individual and family protection needs

• Provide needs-based recommendations

• Present information in a clear, easy-to-understand manner

• Answer questions regarding available coverage

• Assist clients through applications and enrollment

• Help ensure clients understand the coverage they select

• Provide ongoing service following enrollment

Our approach is centered on education, service, and trust—not high-pressure sales tactics.

No Traditional Cold Calling

Spend More Time Helping Clients

Representatives receive access to qualified client opportunities, including individuals who have expressed interest in learning more about available benefits.

Rather than spending your day searching for prospects, you'll focus on:

• Client consultations

• Benefits education

• Needs-based conversations

• Enrollment assistance

• Relationship building

• Follow-up

• Ongoing client service

No lead purchasing is required.

Why Join AO?

100% Remote Work

Skip the commute and build your career from home.

You'll have access to:

• Virtual client appointments

• Remote team collaboration

• Online training and coaching

• Modern digital business systems

• Virtual professional development

⏰ Flexible Scheduling

Create greater flexibility around your personal and professional priorities while maintaining the consistency, availability, and accountability necessary to serve clients and achieve your goals .

Weekly Performance-Based Compensation

This is a commission-based independent contractor opportunity rather than an hourly or salaried customer service position .

Earning opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Renewal and residual income opportunities

• Leadership incentives

• Recognition programs

• Additional performance rewards

There is no predetermined hourly wage or salary limiting your commission earnings; however, income is directly tied to activity, production, consistency, and individual results .

Individual earnings vary, and no specific income level is guaranteed.

No Insurance Experience? No Problem.

Training, Licensing Guidance & Mentorship Provided

We hire for potential, communication skills, professionalism, work ethic, and coachability—not simply previous insurance experience .

Training and development may include:

• Structured virtual onboarding

• Product and benefits education

• Client-service development

• Consultative sales training

• Virtual presentation skills

• Enrollment systems and procedures

• Weekly coaching

• One-on-one mentorship

• Professional development

• Leadership training

• Ongoing education

Because the position involves discussing and enrolling clients in insurance products, representatives must obtain the appropriate state Life & Health Insurance License before conducting licensed activities .

Licensing guidance and support are available to candidates who are not currently licensed.

Build More Than a Job—Build a Career

Performance-Based Advancement

AO provides a development path for motivated representatives interested in expanding their responsibilities and moving into leadership.

Potential opportunities may include:

Customer Service & Sales Representative → Benefits Specialist → Mentor/Trainer → Team Leader → Management → Advanced Leadership

Advancement is based on:

• Performance and results

• Consistency

• Initiative

• Professional development

• Accountability

• Leadership ability

• Ability to mentor and develop others

Career advancement is earned through performance and development and is not guaranteed.

Benefits & Professional Support

Qualifying representatives may have access to:

❤️ Representative Programs

• Medical insurance reimbursement program

• Company-supported life insurance

• Renewal and residual income opportunities

• Professional development resources

Recognition & Career Development

• Performance recognition programs

• Leadership development

• Professional conferences

• Leadership events

• Bonus and incentive opportunities

✈️ Performance-Based Travel

Qualifying representatives may earn opportunities for:

• Company-sponsored incentive trips

• Leadership retreats

• Recognition experiences

• Team events

Eligibility requirements, qualification periods, and performance requirements may apply.

Who We're Looking For

You may be a strong fit if you demonstrate:

• Excellent verbal and written communication

• Strong customer-service skills

• Active listening and problem-solving abilities

• Confidence working with people

• Professionalism and integrity

• Positive, solutions-focused attitude

• Self-motivation and personal accountability

• Strong organization and time management

• Dependable follow-through

• Comfort working independently

• Basic computer proficiency

• Comfort using Zoom and virtual communication tools

• Goal-oriented mindset

• Coachability and openness to feedback

• Desire for professional and financial growth

Your Experience May Transfer Better Than You Think

Experience in any of these areas can be helpful:

Customer Service • Retail • Hospitality • Healthcare • Education • Banking • Financial Services • Call Centers • Administration • Client Relations • Account Management • Recruiting • Military Service • Sales • Leadership

But previous experience isn't what matters most.

No previous insurance experience is required.

We're looking for people with the attitude, professionalism, work ethic, communication skills, and ambition to learn and succeed.

Minimum Requirements

Applicants must:

• Be at least 18 years old

• Be legally authorized to work in the United States

• Be physically located within the United States

• Have access to a computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable communicating with clients through Zoom and phone

• Be willing to participate in required training and professional development

• Be willing and able to obtain the appropriate state Life & Health Insurance License

About AO | Globe Life

AO operates within the American Income Division of Globe Life , helping working families understand supplemental insurance benefits and financial protection options.

Our virtual environment allows representatives to serve clients remotely while receiving ongoing training, mentorship, professional development, and leadership support .

Our Mission

Protect Every Child. Serve All Working People.

Our Virtual Interview Process

Qualified applicants will first complete a brief career overview explaining:

• What the position involves

• Customer service and sales responsibilities

• Commission-based compensation

• Licensing requirements

• Training and mentorship

• Career advancement opportunities

Candidates interested in continuing can then schedule a live Zoom interview with our hiring team .

All interviews are conducted virtually for convenience and accessibility.

Ready for a Career That Grows With You?

If you're looking for more than another work-from-home job—and want an opportunity where you can help families, build meaningful relationships, develop valuable professional skills, and create long-term earning and leadership opportunities through your performance —we'd like to hear from you.

Apply today to be considered for our Remote Customer Service & Sales Representative opportunity with AO.

Work From Home. Serve Clients. Grow Your Income. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.