Operations Manager

Description Concord Hospitality is seeking an Operations Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive. Key Responsibilities Lead and support department heads to ensure operational goals are met and aligned with brand standards Monitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactively Review guest feedback and implement action plans to continually improve satisfaction scores Respond to guest concerns with professionalism, ensuring quick and effective resolution Stay visible on property and engage with guests to gather feedback and strengthen relationships Foster a culture of accountability, recognition, and associate engagement through open communication and daily stand‑ups Support HR processes including hiring, training, performance coaching, and policy compliance Partner with leadership to develop and execute operational strategies that drive revenue, service, and overall performance Qualifications Previous hotel leadership experience in operations, rooms, or front office management (Hyatt Preferred) Strong leadership, communication, and problem‑solving skills Proven ability to analyze data, manage budgets, and drive results Commitment to guest‑first and associate‑first culture Why Join Concord? We offer competitive wages and a comprehensive benefits package for full‑time associates, including: Medical, dental, vision, life, and disability insurance 401(k) with company match Tuition assistance Discounted hotel stays Extensive training and career development opportunities Our culture is built on five cornerstones: Quality, Integrity, Community, Profitability , and FUN . At Concord, you can enjoy a workplace where you are valued, supported, and encouraged to grow. Inspire greatness in your team Encourage and support team members to reach their full potential Create a work environment that is a Great Place to Work for ALL Lead with integrity, transparency, respect, and professionalism Care for your team, and their families We are Concord! We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.” Behaviors Enthusiastic : Shows intense and eager enjoyment and interest (Required) Innovative : Consistently introduces new ideas and demonstrates original thinking (Required) Thought Provoking : Capable of making others think deeply on a subject (Required) Loyal : Shows firm and constant support to a cause (Required) Team Player : Works well as a member of a group (Required) Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well (Required) Leader : Inspires teammates to follow them (Required) Dedicated : Devoted to a task or purpose with loyalty or integrity (Required) Motivations Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals (Required) Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization (Required) Experience 2 years supervising experience (Required) 2 years management experience (Required)2 years hotel experience (Required) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Concord Hospitality Enterprises