Vice President Product Delivery Manager - AI/ML Solutions

Job Description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. The Program Product Delivery Lead owns the synthesis, planning, and delivery of the org's program portfolio. The role brings together demand, priorities, and delivery context from multiple concurrent programs and stakeholder groups into a single, coherent view. It owns a dual roadmap that pairs the solutions business delivery track with the data track underpinning the org's AIML ambitions. 

As a Product Delivery Manager in Product Delivery Manager in AIML Solutions team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. The role is the main delivery interface between the org, its stakeholders, and partner teams, including the solutions team.

What Success Looks Like: A synthesized, published dual roadmap endorsed by stakeholder groups, with AIML items mapped to their data prerequisites. An integrated portfolio plan that is baselined and reported consistently. A transparent prioritization framework in regular use. A clear, effective delivery interface with the solutions team and other partners. Stakeholder relationships and decision context owned and maintained across the portfolio.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Gather inputs from programs, stakeholders, and partner teams, and synthesize them into an integrated org roadmap. Sequence data prerequisites (sourcing, quality, lineage, access, governance, and platform readiness) ahead of the AIML capabilities that depend on them. Keep the roadmap current as priorities, constraints, and delivery realities change
• Set up and run an integrated portfolio plan with milestone baselines across all programs. Keep a cross-program view of dependencies, the critical path, risks, and issues. Run scope and change management, and raise resourcing trade-offs early. Deliver consistent, accurate portfolio reporting to leadership and stakeholders.
• Hold a regular cadence with stakeholder groups across each program. Act as the clear day-to-day point of contact for delivery questions, decisions, and escalations. Build alignment across groups with competing priorities, and help settle trade-offs openly.
• Design and run a value and feasibility framework for ranking demand. Make sure prioritization decisions are evidence-based, documented, and communicated clearly
• Serve as the main delivery interface into the solutions team and other partner functions. Turn roadmap priorities into clear, well-sequenced requests so partner teams can stay focused on building. Keep shared visibility of delivery status, dependencies, and upcoming demand

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 
• Proven experience leading multiple concurrent programs or products in a complex, matrixed organization
• A track record of synthesizing inputs from many stakeholders into a coherent roadmap or strategy
• Strong program management discipline: planning, dependency management, risk and issue management, and governance
• Working knowledge of data and AI/ML delivery lifecycles, including how data readiness constrains model and capability delivery
• Excellent stakeholder management skills, including the ability to influence without direct authority
• Clear, concise written and verbal communication, including executive-level reporting

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Product management experience, including outcome-based road mapping and prioritization frameworks
• Familiarity with data governance, data quality, and data platform concepts
• Experience working alongside engineering or solutions teams as a delivery or product counterpart
• Background in financial services or another regulated environment
• Relevant program, product, or agile certifications

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.