Crane Field Service Techician III

Brief Description Are you a skilled Crane Technician looking for more than just a job? Join Mazzella Companies and become part of a team that values your expertise, invests in your growth, and provides industry‑leading benefits, cutting‑edge training, and opportunities to advance your career. If you're ready to work for a company that puts safety, teamwork, and employee success first, it's time to see what we can offer you. Come build your future with us in Virginia! Position Overview The Overhead Service Technician is a front‑line employee with direct customer contact and is essential to the company’s success. In addition to technical skills, people skills are vital for effective customer relationship management and decision‑making. Responsibilities Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor (or Service Manager) Perform planned maintenance and repairs on all types of crane and hoist systems Respond to emergency breakdown callouts as directed by the service supervisor, including after hours and weekend availability Conduct on‑site electrical, electronic, mechanical and structural troubleshooting to determine the root cause for equipment malfunctions or failures and establish necessary repairs, utilizing visual inspections, testing procedures and appropriate testing equipment Maintain a basic understanding and working knowledge of OSHA, ANSI, CMAA and other industry codes or regulations; be able to obtain specific regulations if requested Apply electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements Complete daily paperwork accurately and completely: time tickets, service reports, inspection reports, expense reports and sales lead generation forms Review completed repairs with the customer and obtain their signature on the daily service report to confirm acceptance of work Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications, including vehicle, forklift, man lift and operating machinery Maintain proper stock levels of inventory and line‑stock items on the service vehicle Maintain a stock of appropriate forms and literature on the service vehicle and be capable of utilizing the documentation used by the service department Maintain a professional appearance and image at all times Maintain regular communication with the local office, calling in at least once per day to the service supervisor Display excellent people skills to communicate with inter‑company personnel and customers, promoting excellent customer relationships at all times Maintain Quality Assurance Standards Collect, develop and formalize information for proposals of all replacement and repair opportunities and forward to the Service Supervisor or Service Manager Keep training assignments current Perform other duties as assigned Requirements Education A high school diploma, vocational–technical school or crane training program, trade school, equivalent military experience or technical college training program preferred. Experience and Skills At least 2 years in an industrial maintenance environment or equivalent military experience, or the equivalent combination of education and experience is required Previous overhead crane service experience preferred but not required Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, service technicians need to be increasingly computer literate and technologically savvy Valid driver’s license in good standing that meets company requirements Heavy lifting/pulling (minimum 75 lbs.) is generally a part of this type of work Ability to work at heights greater than six feet from the ground Standard schedule is 40 hours per week but must have ability to work varied hours, overtime and on‑call as required to meet customer needs Minimal travel required Solid written and verbal communication skills Demonstrated mechanical aptitude Strong analytical, conceptual and planning skills required Excellent math skills and overall PC literacy (Microsoft Office) required Detail‑oriented, self‑motivated and disciplined with the ability to multi‑task Must successfully complete a criminal background check, physical assessment, drug screen and E‑verify Benefits Team‑oriented environment Work‑life balance Growth and development opportunities including a lifelong learning career path Humble, hungry, smart culture Market‑competitive salaries Benefits and health insurance Technician service vehicle provided PPE and power tools provided Free virtual doctor visits with $0 copay (Teledoc) Tuition reimbursement EOE/Drug Free Workplace EQUAL OPPORTUNITY EMPLOYER. WE FOSTER A DRUG‑FREE WORKPLACE. #J-18808-Ljbffr Mazzella