Customer Service Representative

Customer Service RepresentativeCSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position. Qualifications:Call Center Customer Service, inbound calls required (no telesales or collections) requiredLooking for excellent Customer Focused competencies - seeking service oriented individuals with strong customer service skills.Must have empathy and strong problem solving skills.Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.Ability to navigate through multiple systems at a time.Preferred qualifications:HS Diploma or GED1 years of customer service experience in a call center is requiredHealthcare industry experience a plusStrong Call Center Customer Service experience (Inbound calls)Medical background helpfulImportant:Start Date: Monday, 11/16.Training will be for 5 – 7 weeks Monday – Friday from 8:30AM – 4:45PM. There can be no scheduled time off during the training.Candidates must be flexible to work 8:00AM – 9:00PM EST, Monday – Friday (regardless of location)Candidates must pass a CSR assessment and score at least an 80%.1 year call center experience is required.Need to use your own laptop, monitor and headphones. Equipment will not be provided.Location: Candidate must be located within one hour of the following 6 locations.Philadelphia, PABloomington, MNHouston, TXColumbus, OHTampa, FLSalt Lake City, UTWe provide a comprehensive package which includes benefits:Medical for full time employeesDental, and Vision InsuranceLife Insurance, Short-Term Disability, Long-Term Disability, etc.